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Service Desk Coordinator: Perform day-to-day work activities coordinating the delivery of Move/Add/Change (MAC) Services and/or Break-fix cases - the ad hoc rearrangement, addition or deletion of product and service components or features such as software, hardware, carrier provisioning or other network components. Responsible for dispatching and closing all assigned cases including communicating, tracking, reconciling, and documenting the cases accurately within designated guidelines, deadlines and margin requirements. Coordinate with various functional groups to complete assigned MAC/Break-fix cases to the customers’ satisfaction and within specified SLAs. Ensure services are delivered to clients in a high quality and professional manner consistent with company initiatives and client expectations. This role is an integral part of the service delivery team and at times is required to collaborate across various internal and external groups.
Position Details:
Primary Roles & Responsibilities:
Knowledge, Skills, Abilities
Education / Experience Requirements
Supervisory Responsibility
This position has no direct reports.
About Us:
Black Box is a leading technology solutions provider. Our mission is to accelerate our customers’ business by valuing relationships with our team members, clients and stakeholders. By continuously growing our knowledge, we remain relevant in the market and are in a superior position to help customers design, deploy and manage their IT infrastructure. Through our values, such as innovation, ownership, transparency, respect and open-mindedness, we deliver high-value products and services through our global presence and 2,500 team members in 24 countries and growing. Black Box is a wholly-owned subsidiary of AGC Networks.
Visit blackbox.com to learn more.
#LI-NB1
Full Time
$45k-56k (estimate)
08/21/2023
05/08/2024
The job skills required for Service Desk Coordinator (Onsite) include Customer Service, Technical Support, Problem Solving, Service Desk, Analysis, Triage, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Coordinator (Onsite). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Coordinator (Onsite). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Coordinator (Onsite) positions, which can be used as a reference in future career path planning. As a Service Desk Coordinator (Onsite), it can be promoted into senior positions as a Help Desk Support Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Coordinator (Onsite). You can explore the career advancement for a Service Desk Coordinator (Onsite) below and select your interested title to get hiring information.