Description

Job Summary

The position requires strong communication skills and is customer service driven. The Front Desk Coordinator serves as the initial point of contact for all incoming patients. The Front Desk Coordinator is responsible for ensuring that patients feel welcome and are properly greeted. They should be well composed in both their appearance and demeanor and maintain a soft and even temperament when dealing with issues of a personal nature.

PSA Benefits:

PTO

Medical, Dental, Vision Insurance

401k w/company match contribution

Short & Long-Term Disability

HSA (w/company contribution), FSA

Life Insurance (company paid voluntary options)

11 Paid Holidays for the Year 2024

Employee Assistance Programs

Detailed Responsibilities

• Check patients in, print out medication list and provide necessary paperwork
• Collect co-pays and collect on balances. Have patient set-up for recurring credit card payments for balances, if needed, and process payment plans per protocol.
• Prepare schedule one day in advance to determine balance accuracy and notify patients who need to be on a payment plan.
• Document all payments and non-payments on the schedule and give to manager at end of day.
• Verify demographics with patients and update as necessary.
• Enter all appropriate patient demographics into corresponding EHR/EMR
• Have all patients sign Opioid contract, and LOP patients sign LOP Lien.
• Scan paperwork into appropriate systems.
• Confirm appointments
• Send referral letters.
• Retrieve procedure cost estimate from S-FAX.
• Answer incoming calls and on daily basis check phones for messages, messages in the EMR/EHR, and email systems.
• Maintain up-to-date HIPAA information in patient’s chart.
• At all times, keep reception, waiting area and workstation tidy and professional.
• Maintain patient confidentiality.
• Other duties as assigned
• Travel as needed

Requirements

• High school diploma or equivalent (Required)
• A minimum of one-year experience in a customer service position (Required)
• Medical, scheduling or coordinating experience in an office setting (hospital, clinic, surgery center, or related environment)
• Proficient experience with medical terminology (Highly Preferred)
• Proficient in MS Word, Excel, PowerPoint and Outlook (Required)
• Reliable transportation (Required)
• Organized and detail-oriented
• Customer-oriented
• Possesses excellent written and verbal communication skills
• Ability to multitask in a fast-paced environment and meet deadlines (Required)