Primary Duties/ Responsibilities

• Responsible for all phone screening, interviewing, and hiring for Front Desk Clerk team for all shifts at all SRO properties utilizing JazzHR, Foundation Communities applicant tracking system.
• Create, manage, and organize the scheduling of Front Desk Clerk staff to ensure adequate coverage for 24/7 operations at all SRO properties, including emergency shift coverage. Must also be able to fill the role of a Front Desk Clerk in crucial scheduling situations on evenings and weekends.
• Manage work availability for all Front Desk staff. Work side-by-side with the Senior Operations Manager and Front Desk Managers on approving or denying employee time off requests to ensure adequate coverage of all shifts.
• Onboard all Front Desk Clerk team new hires including all needed Human Resources documentation, team orientation, creating necessary logins, and coordinating onsite training.
• Assign, coordinate and track all online employee mandatory trainings (Gracehill, Kantola, etc.) and team certifications (First Aid, CPR, MHFA, etc.)
• Assist Senior Operations Manager with administrative duties, ordering and distributing supplies and uniforms, as well as other duties as assigned.
• As a part of the front desk leadership team, maintain strong communication and cooperation with the Senior Operations Manager, Front Desk Managers, and Lead Desk Clerks to foster effective problem resolution and positive working environment.
• Ensure confidentiality of all resident and staff records and information.
• Foster professional relationships with all levels of staff, volunteers, and residents.

Minimum Requirements

• • At least 2 years of experience screening, interviewing, hiring, and training staff required
  • At least 2 years of experience scheduling a large pool of staff required
  • Must have exceptional interpersonal skills and human relation skills
  • Advanced knowledge of Microsoft Office, smart phones, scheduling software, and basic office equipment required
  • Excellent organizational skills, with strong attention to detail, and the ability to manage complex schedules at multiple work sites
  • Strong written and oral communication skills, problem solving, and the ability to successfully resolve conflicts
  • Must possess a valid driver’s license with at least 3 years of driving experience and a clean driving record. Must maintain these in good standing throughout the course of employment
  • Must have reliable transportation to travel between properties during the course of a shift
  • Ability to work with diverse types of people, be courteous and professional at all times, and be able to handle confidential information appropriately
  • Ability to work independently and follow instructions with minimal direct supervision

Working Conditions

Physical Requirements

Compensation