13 Customer Support Specialist Jobs in Coppell, TX
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TCS Tech is Hiring a Customer Support Specialist Near Coppell, TX
Salary - $15 per hour (Upto $35,000 Annually)
Job Location - Plano, TX
Responsibilities:
- Provides information on customer service issues related to life and health insurance, annuity and investment products and transactions focusing on customer satisfaction, quality, and efficiency.
- Communicates with customers regarding service requests or problems.
- Documents, evaluates and resolves customer’s inquiries.
- Works with other departments to complete customer requests and minimize escalations.
- Represents our customer with professional pride to internal and external customers.
- Consistently meets/exceeds set quality and productivity metrics.
- Functions within a team based environment, and actively participates in achieving team goals.
Qualifications
- High School diploma, GED or equivalent.
- Minimum 1 year of experience with call center or customer service experience/training.
- Fundamental computer knowledge and maneuverability within window applications.
- Basic understanding of Microsoft office suite, specifically Word and Excel.
- General understanding of life and health insurance, annuity, and investment products is a plus.
Behavioral and Leadership Competencies
- Ability to maintain the confidentiality of customer and company information.
- Ability to work independently and seek additional opportunities when able.
- Good verbal and written communication skills.
Benefits
- Medical and Insurance benefits
- Exciting Incentive Plans
- 401(k) Plan
- 10 days Paid Holidays
About Us
Tata Consultancy Services (TCS) is one of the world's largest IT services and consulting firms. We partner with more than a third of the Fortune 500 companies across industries in North America, helping them to successfully navigate today's competitive challenges of rapid business and digital transformation.
Our extensive industry expertise and sharp focus on customer service has resulted in TCS being one of the fastest-growing technology companies in the world, with 446,000 employees operating in 46 countries.
In America, TCS has been one of the two top local recruiters of IT services talent for the past five years.
Tags: Inbound, Outbound, Call Center, Customer Care, Help-Desk, Support
Job Summary
Full Time
$39k-49k (estimate)
04/06/2023
04/26/2024
The job skills required for Customer Support Specialist include Customer Service, Call Center, Microsoft Office, Customer Care, Written Communication, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Specialist positions, which can be used as a reference in future career path planning. As a Customer Support Specialist, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Specialist. You can explore the career advancement for a Customer Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Specialist job description and responsibilities
To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.
01/27/2022: Johnstown, PA
They are also responsible for conducting surveys on the products or services and communicating customer feedback.
01/30/2022: Chico, CA
A Customer Support Specialist will also replace products or process payment refunds as needed.
01/18/2022: Rockford, IL
They help customers with their queries and complaints.
02/18/2022: Richland, WA
Listen to customer complaints and provide adequate solutions for their problem via phone or email.
02/14/2022: San Diego, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Specialist jobs
Communication skills come as pretty much as a given, concerning customer support.
02/15/2022: Troy, NY
Make Connections and Give Compliments.
01/07/2022: Lompoc, CA
Ensure that customers understand the resolution and provide on-going education to customers.
01/11/2022: Spokane, WA
Compile and analyze customer requirements to give the best advice and resolve their query.
02/20/2022: Pensacola, FL
Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.
01/09/2022: Chattanooga, TN
Step 3: View the best colleges and universities for Customer Support Specialist.
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