Help Desk Associate
We are seeking a Help Desk Associate for our client in Irving, TX. (Onsite)
Duration - 12 Months possible extensions/conversion
Job Responsibilities

• Customer problem resolution via the telephone
• Word processing, including general correspondence and data entry
• Interface with customers regarding inquiries and complaints
• Effectively research internet for documentation to assist with verification requests
• Responsible for answering routine questions and issues about products and services from internal and external customers
• Effectively resolves inquiries or escalates concerns in a timely fashion
• Analyze credit files to determine cause of missing data, changes to credit data
• Performs a wide range of support functions to assist in departmental processes
• Follows clearly defined procedures to complete daily tasks and responsibilities
• Uses existing procedures to solve straightforward problems without the consistent need to exercise discretion
• Uses basic communication skills to address internal and/or external clients and/or team members
• Individual contributor working under direct supervision with little autonomy
• Performs all other duties as assigned by management

Education - High school diploma required; Bachelor’s preferred

Notes from the manager -

• No job hoppers
• Strong Attendance
• Excellent communication skills
• Calm under pressure
• Able to handle a busy call center/fast paced environment
• Handle stressful situations with a cool head