Required Skills:
- Must be a US Citizen
- Must have an active Secret clearance and be able to obtain a TS/SCI clearance
- 8 years of applicable, hands-on experience
- Experience managing/supervising a Service Desk environment
- Excellent verbal, written, and interpersonal communication skills, including ability to effectively communicate with internal and external customers
- Must be able to manage multiple priorities in an efficient manner
- Understanding of general help desk procedures, company processes, etc.
- Ability to design and implement effective policies to achieve consistent team results.
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

Job Type: Full-time

Pay: $100,000.00 - $110,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation package:

• Weekly pay

Experience level:

• 8 years

Schedule:

• Monday to Friday

Education:

• Bachelor's (Required)

Experience:

• Service Desk Manager/Supervisor: 8 years (Required)
• Guide and coordinate projects requiring scheduling: 7 years (Required)
• Provide guidance and training; may guide other staff: 7 years (Required)
• Evaluate and provide input regarding employee performance: 6 years (Required)
• managing/supervising a Service Desk environment: 7 years (Required)
• Monitor and report the status of tickets and tasks: 7 years (Required)

Security clearance:

• Secret (Required)

Ability to Commute:

• Arlington, VA 22209 (Required)

Work Location: In person