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Service Desk Analyst
LOCATION: ARLINGTON, VA
This position will support a Government agency that requires US Citizenship.
Datawiz Corporation is a GTSC company and a minority-owned Virginia based business incorporated in 1999. Datawiz is appraised at CMMI Level III for DEV & SVS by CMMI Institute a subsidiary of ISACA. Datawiz also achieved ISO 9001:2015, ISO 27001:2013, and ISO 20000-1:2011 certifications. With strong qualifications in Building, Securing and Managing IT infrastructure for Public and Commercial Sectors.
Datawiz holds a strong position and reputation providing support to various federal agencies to meet their small-business utilization requirements with high caliber products and services offerings, for their critical business processes. Through our proven project management and cost engineering methodology services, we ensure that our clients get maximum return on their investment by managing systems to meet their current and future needs.
Datawiz has a current opening for a Service Desk Analyst to support their Federal Government client on a full-time, long term contract.
In this role, the Service Desk Analyst providespriority based categorization to track the progress of all incidents and restore degraded or disrupted services as quickly as possible.
Responsibilities:
· Answer Help Desk phones and provide Tier I support to users on a variety of issues
· Responds to telephone calls, email and personnel requests for technical support
· Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
· Identifies, researches, and resolves technical problems
· Possess strong customer service and communications skills
· Analyze, evaluate, and test software and hardware problems
· Handle heavy call volume
Required:
· Minimum of 2 year(s) of experience working directly with customers.
· Candidates with experience using ServiceNow ticketing systems OR 12 months experience of similar ticketing system
· General knowledge and troubleshooting experience in Hardware, Wireless Network, and Mobile devices
· Professional verbal and written communication skills, with the ability to clearly articulate thoughts and ideas.
· Organizational skills with the ability to handle multiple tasks and projects at one time.
· This position supports a federal government agency that requires US Citizenship and Background Investigation. The candidate must be able to clear the Background Investigation in order to commence work.
Datawiz offers the following Benefits:
· Medical
· Dental
· Vision
· Flexible Spending Account
· Health Savings Account
· Life and AD&D
· Short-Term Disability
· Long-Term Disability
· 401(k)
· Tuition Assistance
· Paid Time Off
Job Type: Full-time
Pay: $50,000.00 - $55,000.00 per year
Benefits:
Experience level:
Schedule:
Work Location: In person
Full Time
$58k-73k (estimate)
04/23/2024
08/20/2024
The job skills required for Service Desk Analyst include Troubleshooting, Help Desk, Customer Service, Technical Support, Service Desk, Written Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Desk Analyst positions, which can be used as a reference in future career path planning. As a Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Desk Analyst. You can explore the career advancement for a Service Desk Analyst below and select your interested title to get hiring information.
If you are interested in becoming a Service Desk Analyst, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Desk Analyst for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Desk Analyst job description and responsibilities
Service desk analysts must perform multiple functions effectively and simultaneously.
03/07/2022: Long Beach, CA
Service desk analysts must also maintain support tracking systems.
03/25/2022: Florence, SC
Service desk analysts provide technical support to customers and employees.
03/04/2022: Austin, TX
Service desk tools are software that enable the service desk analysts to operate more efficiently and effectively.
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A service desk analyst spends the majority of the day performing remote support.
04/11/2022: Scranton, PA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Desk Analyst jobs
Service desk analysts often use Microsoft Office applications such as Word and Excel, but they can also benefit from specific service desk software like Zen desk, HEAT, Fresh Service or Track IT.
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Customer service skills are the backbone of a successful business.
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Step 3: View the best colleges and universities for Service Desk Analyst.