About Peraton Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the world's leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the can't be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how we're keeping people around the world safe and secure.
Responsibilities Peraton is currently hiring a Cyber Incident Response Analyst for its' Federal Strategic Cyber sector. Location: Arlington, VA - on-site. Full-time, Weekends Shift In this role: * Duties include ingesting, identifying, logging, categorizing, performing initial triage, assigning, and resolving incidents and requests.
* Manage the lifecycle of incident and request tickets in accordance with interface agreements. performing customer relationship management activities with mission partners, internal coordination and follow up for distributed actions.
* Ensure compliance with defined processes, procedures, work instructions, and program requirements. * Provide detection, identification, and reporting of possible cyber, physical, and communications threats.
* Perform cyber, physical, and communications incident trend analysis and reporting functions.
* Characterize and preform analysis of potential threat activities.
* Perform Cyber, Physical, and Communications triage and make proper recommendations which enable expeditious remediation.
* Interact with government Program Manager for the service desk regarding operational issues.
* Ensure timely and effective response to internal and external mission partners.
* Follow the appropriate incident escalation and reporting procedures.
* Seek to improve the quality, productivity, and culture of the service desk environment.
* Coordinate distribution of incidents and service requests.
* Conduct effective shift transition actions and procedures.#CISA Qualifications Basic Requirements: * Bachelor's degree and 5 years of related experience or a Master's degree and 2 years of experience. An additional 4 years of experience may be considered in lieu of degree.
* At least 3 years in a WATCH Operations Center or Security Operations Center (SOC). * Knowledge and understanding of customer service techniques.
* A willingness to learn new tools and technologies and take on new responsibilities as assigned.
* Security certification.
* U.S. citizenship and an Active Top Secret security clearance w/ SCI eligibility. * In addition, selected candidate must be able to obtain and maintain a favorably adjudicated DHS background investigation (EOD) for continued employment.Preferred Qualifications: * TS/SCI security clearance.
* Experience working with a customer service-oriented environment.
* Experience providing service desk/call center support.
* Knowledge of Microsoft Office suite.
* Experience in using the Remedy and ServiceNOW ticketing platforms.
* Exceptional communication skills.
* Customer and detail oriented and possess good decision-making ability.
Target Salary Range $86,000 - $138,000. This represents the typical salary range for this position based on experience and other factors. SCA / Union / Intern Rate or Range EEO An Equal Opportunity Employer including Disability/Veteran. Our Values Benefits At Peraton, our benefits are designed to help keep you at your best beyond the work you do with us daily. We're fully committed to the growth of our employees. From fully comprehensive medical plans to tuition reimbursement, tuition assistance, and fertility treatment, we are there to support you all the way. * Paid Time-Off and Holidays
* Retirement
* Life & Disability Insurance
* Career Development
* Tuition Assistance and Student Loan Financing
* Paid Parental Leave
* Additional Benefits
* Medical, Dental, & Vision Care