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Job# : 2028401
Job Description :
Service Desk Agent- Arlington, VA
The Technology Operations Center (TOC) Service Desk service desk agent provides mid-level support for an Information Technology (IT) Service Desk which receives and resolves incident and service request tickets through the ServiceNow service management software.
The IT Service Desk supports a nearly 6000 user community within the Department of Homeland Security (DHS) with significant opportunities for growth and advancement.
This position requires a minimum of 2 days on-site in Arlington, VA.
We are hiring for 7am to 7pm Saturday and Sunday with the ability to choose shifts on any day and time during the week 6am to 10pm M-F.
More About the Role :
You’ll Bring These Qualifications :
These Qualifications Would Be Nice to Have :
COMPTIA A , or Network , or Security Certification HDI Certification
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.
Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservices@apexsystems.com or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning.
We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package.
Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Last updated : 2024-05-09
Full Time
Business Services
$55k-69k (estimate)
05/10/2024
08/08/2024
apexsystems.com
SAN BRUNO, CA
200 - 500
1995
Private
JOE ZONE
$500M - $1B
Business Services
Apex Systems is a consulting firm that offers hiring, staffing, and workforce management solutions for technology companies/
The job skills required for Service desk agent include Troubleshooting, Customer Service, Service Desk, Problem Solving, Active Directory, Operating System, etc. Having related job skills and expertise will give you an advantage when applying to be a Service desk agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service desk agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service desk agent positions, which can be used as a reference in future career path planning. As a Service desk agent, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service desk agent. You can explore the career advancement for a Service desk agent below and select your interested title to get hiring information.