56 Technical Support Associate Jobs in Atlanta, GA
Super Micro Computer, Inc. is Hiring a Technical Support Associate Near Atlanta, GA
- Provide technical support over phone and/or web to customers on hardware and software issues
- Ability to work flexible hours and/or flexible shifts including weekends and holidays if needed
- Determines requirements and/or root cause of technical issues by working with customers
- Answers inquiries by clarifying desired information; researching, locating, and providing information
- Perform hands-on work on servers and computers/networking equipment
- Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
- Fulfills requests by clarifying desired information; completing transactions; forwarding requests
- Ensure escalation situations are managed and corrected quickly and professionally
- Drive customer satisfaction through service excellence
- Work with other engineers, account managers and developers
- Provide and contribute information such as fault triage and training materials
- Attend and complete all required training and certification exams
- Learn to be proficient in service and repair of all systems (current, new, and updates)
- Hands-on experience with servers (Supermicro, EMC, DELL, HP) is preferable
- Experience in talking with customers to defuse situations
- Background in web development is a big plus
- Can navigate Linux would be a plus
- Network experience such as setting up a home network with port forwarding
- Able to travel 15 days per year upon operational need
Job Summary
Full Time
Wholesale
$61k-77k (estimate)
01/13/2024
05/06/2024
supermicro.com.tw
SAN JOSE, CA
3,000 - 7,500
1993
Public
CHARLES LIANG
$3B - $5B
Wholesale
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About Super Micro Computer, Inc.
SuperMicro designs, develops and sells application-optimized server systems, workstations and GPU systems.
The job skills required for Technical Support Associate include Technical Support, Call Center, Networking, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support Associate positions, which can be used as a reference in future career path planning. As a Technical Support Associate, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Associate. You can explore the career advancement for a Technical Support Associate below and select your interested title to get hiring information.
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