Assignment Focus: We are looking for a detail-oriented Account Manager to join our team. The person in this role will be assigned to several builder accounts; this is not a sales position. He or she will be responsible for translating design selections from builders into work orders for our installation team. He or she will create Purchase Orders and order material, ensuring that it will arrive on-time for scheduled jobs. The person in this role will be in the office full time.

The Account Manager is responsible for maintaining positive working relationships with all assigned Builder or homeowner accounts to meet any contractual or approved customer retention needs. He/She will remain in constant communication with builders in the field, as well as their coordinating internal personnel. A keen attention to detail is required and the candidate must be comfortable providing frequent follow-up between all points of contact. He/She will be using the RFMS software for billing, paperwork processes, and scheduling.

The right fit for the Account Manager position will have good communications skills, be able to stay organized, show a sense of urgency in solving customer concerns, and take a pro-active approach to supporting their team

Primary Responsibilities:

• Review all new PO’s and selections from builders to ensure complete and accurate information
• Communicate and follow-up with builder on any discrepancies
• Create all jobs in the system with detailed installation notes for the installers
• Create PO’s with accurate SKU’s and need by date to ensure material arrives on time for install
• Review all jobs to ensure accurate details and margins
• Create and maintain ordering templates for all assigned accounts
• Assist teammates as needed
• Field incoming customer calls
• Coordinate and schedule repairs with builders and customers
• Communicate changes and collaborate with internal teams
• Pro-actively follow up on client issues to ensure problems are resolved appropriately

Desired Skills and Qualifications:

• Positive and professional demeanor
• Experience in construction or a desire to learn the business
• Ability to read and interpret house plans, selections, and specifications
• Must be highly organized and detail-oriented
• Must have problem-solving skills
• Fluency in Microsoft Office suite (Outlook, Excel)
• Must have customer-oriented approach and desire to assist others
• Excellent written and verbal communication
• Strong time management skills and ability to multi-task and prioritize work
• Able to learn and adapt to flooring specific software platforms (RFMS)

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• In-person
• Office

Education:

• High school or equivalent (Required)

Experience:

• Microsoft Excel: 1 year (Preferred)
• Customer Service: 1 year (Preferred)

Shift availability:

• Day Shift (Required)

Ability to Relocate:

• Alpharetta, GA 30005: Relocate before starting work (Required)

Work Location: In person