1 IT Service Desk Analyst Job in Richland, SC
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State of South Carolina is Hiring an IT Service Desk Analyst Near Richland, SC
Legislative Services Agency - 1105 Pendleton Street - Columbia, SC 29201
The Legislative Services Agency is an arm of the South Carolina General Assembly and legislative branch of state government. The agency provides a variety of technology needs to The Senate, The House of Representatives, and the Legislative Council in a non-partisan and apolitical manner.
To provide hands on technical support to legislative members, staff, and other members of the South Carolina General Assembly. The Service Desk Analyst works under the supervision of the Service Desk Manager to meet team goals and deadlines while providing daily status updates and communicating with co-workers regularly.
JOB TASKS:
To support an effective and efficient Service/Help Desk during normal working hours and provide direct support to House and Senate chambers during active session. Some late evenings but will be notified with plenty of notice.
Provide professional customer service following ITIL best practices. Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel Outlook, Visio, Project, Microsoft TEAMS, One-Note as well Internet browser software. Troubleshootingsupport for Agency specificsoftware.
Leverage a software work order management (ticketing) system to record support requests, ensure timely closure of work orders, and provide real time alerting and periodic analysis and reporting of request statistics.
Provide comprehensive software and technology training to legislative members and staff.
Evaluate and test for usability new releases of enterprise software.
Works to continually improve business processes and streamline operational efficiency.
- Candidates must be able to multi-task efficiently; maintain a positive, courteous, and calm demeanor under pressure; demonstrate the highest level of communication/customer service skills at all times; be able to hear and speak clearly; possess strong written and oral communication skills, employ excellent interpersonal and customer service skills, and be able to succeed in a fast-paced, high-volume environment.
- Provide advanced desktop troubleshooting support for common desktop applications such as those found in Microsoft products: Word, Excel Outlook, Visio, Project, Microsoft TEAMS, One-Note as well Internet browser software. Troubleshootingsupport for Agency specificsoftware will also be required upon completion of LSA employee training and instruction.
- Must have ITIL Foundations and A certifications or must obtain these credentials with in 12 months of fulltime employment. Security certification or obtain within 24 months of full-time employment.
- Bachelor's degree in information technology, or a related field and at least three (3) to five (5) years of experience in areas of system administration, network administration and/or information technology administration is required or an Associate degree in a similar field with (5) years of relevant work experience. Non-degree applicants will need to have 10 years of work related IT and customer service experience, military training/education background, or IT related certifications.
Job Summary
Full Time
Public Administration
$48k-60k (estimate)
04/14/2024
05/01/2024
sc.gov
WALTERBORO, SC
>50,000
Private
MARY MUNGIN
$10B - $50B
Public Administration
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The job skills required for IT Service Desk Analyst include Troubleshooting, Help Desk, Customer Service, Technical Support, Service Desk, Oral Communication, etc. Having related job skills and expertise will give you an advantage when applying to be an IT Service Desk Analyst. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Service Desk Analyst. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for IT Service Desk Analyst positions, which can be used as a reference in future career path planning. As an IT Service Desk Analyst, it can be promoted into senior positions as a Help Desk Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Service Desk Analyst. You can explore the career advancement for an IT Service Desk Analyst below and select your interested title to get hiring information.
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