Overview

As a Client Services Manager, you support internal teams and manage project logistics to deliver successful outcomes. You manage project coordination across 2-3 small to medium-sized projects with a Client Services Lead who will be accountable for the overall client relationship.

We expect you to be a project management pro—keeping details well-organized, communications clear, and tasks completed accurately and in a timely manner. You’re eager to learn and collaborate across disciplines.

THIS IS A REMOTE POSITION

Responsibilities

You are responsible for:

Project Management

• Manages daily project tasks with accuracy from briefing to delivery and is attuned to granular project details (e.g. budgets, timelines, scheduling)
• Has a strong understanding of research coordination tasks and methodologies, and can work with external vendors to set it up
• Proactively identifies project next steps, opportunities, and roadblocks
• Has a strong understanding of key project management templates, tools, and processes (e.g. scopes of work, pricing tool, budget tracking)
• Ensures all project management systems are up to date
• Flags and communicates project resourcing requirements each week
• Embraces client feedback and is a positive voice within the team
• Provides support to CS Lead on pillar accounts

Client Relationship Building & Growth

• Has an understanding of client engagement goals and tactics
• Actively seeks out relationships with manager-level clients

Contract Management & Risk Mitigation

• Drafts legal agreements utilizing our templates, with oversight from CS Lead
• Manages budget and spend across a project, and updates Leadership on it frequently
• Anticipates financial issues and shapes solutions together with their CS Lead, flagging to Leadership as needed
• Shadows CS Lead in financial conversations with clients and procurement

Business Development

• Has an understanding of organic growth and raises opportunities to CS Lead on their projects
• Assists in the development of project plans and accurate pricings

Critical Thinking

• Is able to build a narrative from a pool of collected inputs
• Asks thoughtful questions in internal meetings
• Contributes meaningfully in team and 1:1 discussions

Collaboration

• Contributes to internal initiatives that support RS culture
• Supports cross-functional projects and teams
• Raises hand to help or try out new tasks
• Facilitates cross-discipline collaboration across the agency

Communication & Presentation

• Speaks confidently to our processes, tasks, and project plans with internal teams and vendors
• Clear and effective in written and verbal communications
• Tailors communications to the right altitude and appropriate audience
• Proactively flags concerns to project teams and escalates issues to managers/team leads
• Communicates progress on tasks in a timely manner

Qualifications

● Excellent project management skills with strong attention to detail

● Delivers against complex projects plans with multiple work streams

● Excels at managing larger scale accounts

● Proactively comes to the table with solutions

● Excellent written and verbal communication skills

● Builds and fosters client relationships

● A trusted advisor to other Redscout Directors

● Inspires Scouts and motivates them to be excited about the work and what’s next.

● Fluent understanding of legal contracts

● Go-to negotiator and a go-to for client procurement teams

● Identifies resourcing gaps before they arise ○ Has a strong understanding of Redscout talent and capacity, and can manage freelance support on projects where needed.

● Proven understanding of business operations

● Team player and willing to collaborate across disciplines (strategy, design, growth, operations)

● Open to receiving feedback and willing to absorb and adjust behaviors in order to learn and grow. ○ Confident providing feedback to peers.

About Us

At Redscout, we work with clients to define the future of their businesses and brands. We love diving into new categories, exploring the edges of culture, and working on problems that give us a window into how people think, work, and live. Scouts (that's what we call each other) have high standards for quality and a strong sense of community. We value learning, diverse experiences, original perspectives, personal growth, and mutual support. We're also entrepreneurial. You won’t always have the perfect template to work from, but you will always have a team to turn to for advice, help, and guidance as you create solutions together.

Diversity Mission Statement

**All Scouts lead the charge for change.**

This collective responsibility to make Redscout a diverse, equitable and inclusive organization is essential to our well-being and success. We value the qualities that make our employees the individuals that they are, and always encourage Scouts to show up as their authentic selves.

Employee Value Prop

Great work should shape and support you.

We believe that great work should leave a positive mark, so we’ve built a place to help Scouts grow as professionals and people. We ensure that as your career takes shape you have the resources required to thrive in all facets of your life.