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Client Services Engineer
The Client Services Engineer provides technical assistance to computer system users. Responsibilities include answering questions or resolving computer problems for Clients in person, via telephone, or from remote location as well as providing assistance concerning the use of computer hardware and software, printer installations, word processing, electronic mail, and operating systems.
Responsibilities
·Provide on-site technical support to system users by troubleshooting issues and working directly with vendors to resolve major hardware and software problems.
·Maintain systems, install new equipment, and make modifications to client infrastructure as requested.
·Able to troubleshoot mobile devices (setup, email and security tokens).
·Assist system users by confidently troubleshooting Tier 1-Tier 3 issues, including: Active Directory, MS Exchange, O365, MDM, SharePoint and DNS.
·Evaluate client’s operational efficiency of different IT systems and recommend improvements.
·Manage ticket queue by manually documenting, tracking, and monitoring problems while ensuring all tickets are responded to and closed in a timely manner.
·Interact with RFA clients using clear and concise communication in order to facilitate ticket status updates and product availabilities.
·Manage MS Exchange environments and Active Directory (e.g., add, delete, change) as needed and keep up-to-date.
·Effectively demonstrate a sense of urgency while acting in a professional, calm manner and manage appropriate and realistic expectations to ensure overall client.
·Leverage critical thinking skills to evaluate all possible solutions and use appropriate judgement to apply most effective resolution methodology.
Qualifications
·Bachelor’s degree in Computer Science, Information Technology, or equivalent level of hands-on experience.
·4-7 years of related IT experience in an enterprise or server based environment.
·Must have 3 years of recent systems maintenance and end user technical support experience.
·Financial services industry and MSP experience preferred.
·Excellent desktop and server troubleshooting skills.
·Strong hands-on experience in Windows Server, MS Exchange/365, Active Sync, Active Directory, LAN/WAN, MDM and Microsoft Office Suite
·Knowledge of VMware, Citrix, MDM (Mobile Device Management), Disaster Recovery, Cisco, SAN (e.g., EMC, Equallogic), and Cyber Security (e.g., IPS, IDS).
·Impeccable verbal/written communication.
·Exhibit a high-level of professionalism and sound judgement.
·Experience with ConnectWise or similar ticketing system preferred.
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Full Time
$74k-90k (estimate)
04/28/2024
06/27/2024
office2go.net
Boston, MA
<25
The job skills required for Client Services Engineer include Installation, Troubleshooting, Technical Support, Microsoft Office, Critical Thinking, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Engineer. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Services Engineer positions, which can be used as a reference in future career path planning. As a Client Services Engineer, it can be promoted into senior positions as a Field Service Engineer II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Engineer. You can explore the career advancement for a Client Services Engineer below and select your interested title to get hiring information.