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CUSTOMER SERVICE REPRESENTATIVE
Classification: Non-Exempt/ Full-TIme
Reports to: Customer Service Manager
Summary/Objective
The customer service representative services new and existing commercial accounts and consumers.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Responds to customers inquiries regarding products. Provides technical product assistance.
2. Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
3. Maintains customer records by updating account information.
4. Responds to email requests for information.
5. Completes required mailings to manufacturer representatives and customers.
6. Recommends potential products or services to customers.
8. Enters and processes customer returned merchandise authorizations. Responds to customers inquiries on new or existing RMAs.
Competencies
Supervisory Responsibility
This position has no supervisory responsibilities.
Work Environment
This job operates in a professional office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
This is largely a sedentary role; however, some filing is required. This would require the ability to lift files, open filing cabinets and bend or stand on a stool as necessary.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, and varies for employees but is approximately 8 hours long with shifts between 8:00 am. to 5:30 pm. Occasional evening and weekend work may be required as job duties demand.
Travel
No travel is expected for this position.
Required Education and Experience
Preferred Education and Experience
Additional Eligibility Qualifications
None required for this position.
Other Duties
Speck-Pumps USA is an Equal Opportunity employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expressions, status as a veteran, and basis of disability or any other federal, state, or local protected class.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
To learn more about Speck-Pumps USA visit us at: https://usa.speck-pumps.com/
We appreciate your interest in our company; however, only qualified candidates will be considered.
We Are A Drug-Free Employer
Job Type: Full-time
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Ability to Relocate:
Work Location: In person
Full Time
Wholesale
$38k-48k (estimate)
04/29/2024
05/10/2024
speck-pumps.comen
JACKSONVILLE, FL
25 - 50
Private
JAN BALJON
$5M - $10M
Wholesale
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