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Customer Service Representative
$33k-41k (estimate)
Full Time | Ambulatory Healthcare Services 3 Months Ago
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Southeastern Spine Institute is Hiring a Customer Service Representative Near Mount Pleasant, SC

Job Title: Customer Service Representative
Department: Front Office
Reports to: Front Office Manager
FLSA Status: Non-Exempt
Pay Type: Hourly
Position Type: Full-time
Effective Date: November 18, 2020
Position Summary:
Responsible for providing effective customer service for all new and existing patients by using excellent, in-depth knowledge of practice services as well as communicating effectively with team members within the customer service department.
Physical Requirements:
Position is in an office environment and requires full range of body motion, as well as manual and finger dexterity and eye-hand coordination. Sitting, standing, walking, bending, stooping, twisting, reaching overhead and lifting up to 40lbs. Manual dexterity, speech, hearing, and visual acuity needed to perform duties.
Primary duties include, but are not limited to:
  • Answer telephone promptly and in a polite and professional manner.
  • Exceed patient expectations by providing first call resolution with insight and a strong knowledge of services.
  • Developing knowledge of patient needs and trends to improve patient satisfaction and loyalty.
  • Schedule appointments and review appointment date, time, location, and provider with patient.
  • Direct calls to other departments as needed.
  • Use sound judgment in handling calls, especially with upset patients.
  • Understand when to escalate calls to physicians/practice manager/triage nurse.
  • Provide assistance with mailings and other projects as call volume permits.
Position Requirements:
  • High school diploma or equivalent
3. 3-5 years of high-level, customer service experience in a healthcare setting

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ambulatory Healthcare Services

SALARY

$33k-41k (estimate)

POST DATE

02/12/2024

EXPIRATION DATE

05/08/2024

WEBSITE

southeasternspine.com

HEADQUARTERS

MOUNT PLEASANT, SC

SIZE

25 - 50

FOUNDED

1996

CEO

DONALD JOHNSON MD

REVENUE

$5M - $10M

INDUSTRY

Ambulatory Healthcare Services

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About Southeastern Spine Institute

The Southeastern Spine Institute is a medical center in South Carolina dedicated exclusively to spine care, spinal surgery, spinal health, artificial disc replacement, and common spine ailments, with offices in Mt. Pleasant and West Ashley

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Southeastern Spine Institute
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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.