Newly remodeled practice with an established patient base is seeking an experienced and outgoing Business Assistant/Insurance Coordinator. History of AR management and knowledge of dental insurance highly desired.

PRIMARY RESPONSIBILITIES
Responsible for administering the day-to-day activities of the business office, including: maintenance of the records of patients, scheduling of patients, accounts receivable, maintaining appearance and order of dental office, presentation of financial treatment plan options, and recall/recare system.

SPECIFIC DUTIES
Reception Management
Manage day-to-day operations of dental office
Open and close dental office according to office protocol
Review the office for a neat, professional appearance and make necessary changes
Check the daily schedule for accuracy and post it in all treatment rooms
Answer and respond to telephone calls with professionalism
Review supplies for reception and provide order to Doctor.
Maintain petty cash
Ensure that HIPAA Notice of Privacy Practices Notice is on display

Patient Management
Maintain a professional reception area; organize patient education materials, etc.
Greet and welcome patients and visitors to the practice
Check in patients according to office protocol, verifying and updating patient information
Manage recall and inactive patient system
Oversee patient relations & handle patient complaints, under Doctor indirect supervision
Help explain office policy to patients Confirm the next day’s appointments according to protocol and patient preferences
Schedule patients for efficient use of doctor and staff time
Check patient quick-fill list to try to fill in cancellation and no-show appointment times Collect payment from patients at the time of treatment
Make follow-up appointments as needed Prepare financial treatment plans and present plan options to patient at end of their appointment
Assist in the treatment room as needed

Records Management
Gather and accurately record insurance information from patients
See that records are stored securely and handled in compliance with HIPAA privacy and security regulations
Accurately file patient information Arrange patient charts and radiographs for the next day’s appointments
Track cases and referrals to and from other doctors
Insurance
Update insurance information on all patients at all times
Submit treatment plans for predetermination of benefits
Prepare claim forms for patients with dental insurance
Organize supporting materials for claim forms(radiographs or written narratives), as directed by Doctor.
Mail or electronically submit claim forms from office
Assist in the resolution of problems with third-party payers

Inventory Management
Monitor inventory and order dental office supplies as needed
Monitor and make sure all dental office equipment is working properly

Office Participation
Be an active participant in staff meetings
Perform other tasks as assigned by Doctor

Accounts Receivable Management
Enter patient financial activity in computer
Maintain accounts receivable activity
Prepare bank deposits
Prepare statements
Follow-up insurance claims
Follow-up delinquent accounts
Arrange payment schedule with patients
Billing Prepare billing statements promptly and accurately mail billing statements as directed by Doctor Prepare and mail overdue account letters as directed by Doctor
Telephone patients with accounts overdue Post checks received each day
Manage patient financial accounts
Correspondence Sort, organize, and distribute mail
Prepare and send out new patient and referral thank-you letters as directed by Doctor
Prepare and send out continuing care notices as directed by Doctor
Prepare and send out correspondence as directed by Doctor

Marketing and Public Relations Management
May assist with the design of marketing and promotional materials (print and electronic)
May assist with dental office facility management

PERSONNEL REQUIREMENTS
Education/Experience High school diploma 2 years office experience desired
Legible handwriting for notations
Good interpersonal skills to maintain effective rapport with patients, dentists, other staff members and community
Team player
Able to adapt to office policy improvements (office is constantly striving for improved customer care/service)
Customer service or patient relations experience
Quick response/accurate data entry to present treatment plans to patients in a short time frame Communicate all concerns to Doctor

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No weekends

Application Question(s):

• Do you have experience using the Dentrix program?

Education:

• High school or equivalent (Preferred)

Experience:

• Customer service: 5 years (Preferred)
• Dental Insurance: 1 year (Required)
• Dental office: 1 year (Required)

Work Location: In person