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Description
Key Job Functions Ensure all staff is properly trained on all front desk and PBX operations, hotel facilities and services, local directions and safety and emergency procedures.
Ensure all staff has the supplies needed to effectively carry out their job functions.Supervise Front Desk to ensure the delivery of superior guest services levels are exceeded for department by engaging guests and ensure customer satisfaction has been achieved.
Supervising the accurate processing all cash and credit card transactions in accordance with established procedures including but not limited to posting all charges, completing cashier and other reports, preparing deposits, and counting / securing assigned cash bank(s).
Supervisor will ensure effective Front Desk communication and information system are being completed through logs, department meetings, and interaction with the staff.
Ensure guest special requests are fulfilled and proper delivery of guest services is delivered.Supervisor will provide service recovery as needed in order to ensure complete guest satisfaction and will respond to guest complaints or concerns in a prompt and professional manner.
Deliver on the promise of Sonesta Service in all interactions with guests and clients. Manage according to the Sonesta G.
U.E.S.T. standards and instill a passion for customer service in all associates of the hotel.Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
Supervisor will support the department by checking guests in and out, issue room keys, provide information on hotel services and room location and answer phones in a prompt and courteous manner.
Act as a role model through achieving high remarks through Trip Advisor, Upsells and Travel Pass sign ups.Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up.
Perform Night Audit duties, as required.
Additional Job Information / Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.
We offer a variety of benefits to our employees including :
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
Last updated : 2024-04-27
Full Time
$39k-52k (estimate)
04/29/2024
05/09/2024
sonesta.com
Newton, MA
1,000 - 3,000
The following is the career advancement route for Front office positions, which can be used as a reference in future career path planning. As a Front office, it can be promoted into senior positions as a Receptionist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front office. You can explore the career advancement for a Front office below and select your interested title to get hiring information.