Description

Work Environment

Guest rooms with potential for guest facing contact.

Physical Demands

• Must be able to exert up to 50 pounds of force occasionally, and / or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Frequent bending, kneeling and reaching.
• Ability to stand during entire shift.

Expected Hours of Work

• Must be flexible to work variable days of the week to include weekends and holidays.
• Must be flexible to work variable shifts (days, nights, overnights)
• Ten to twelve hour shifts sometimes required.

Education and Experience

Housekeeping experience in hotels preferred.

Principle duties and responsibilities (Essential Functions) include :

• Clean and service rooms and areas according to established Sonesta standards and procedures including; making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
• Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
• Replenish chemical bottles.
• Check stocking levels of all consumables and replace when appropriate.
• Protect company assets and make sure equipment is working correctly.
• Complete accurately, and in a timely manner, any assigned paperwork.
• Report room status through hotel established system.
• Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)
• Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
• Deal with reasonable complaints / requests with professionalism and patience.
• Handle all lost and found items according to established procedures.
• Ensure overall guest satisfaction.
• Display professional appearance and demeanor at all times.
• Adhere to all housekeeping procedures and company policies.
• Ensure all amenities in checkout rooms are replaced and put back in order.
• Perform other duties as requested by management.

Qualifications and Skills

• Excellent organizational skills and attention to detail.
• Prioritization and time management skills.
• Able to maneuver linen carts weighing up to 140lbs.
• Able to work quickly without compromising quality.
• Ability to work with little supervision and maintain a high level of performance.
• Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Ensure overall guest satisfaction.

Additional Job Information / Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families.

We offer a variety of benefits to our employees including :

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Last updated : 2024-05-14