When you join Olympia Hotel Management you become part of a culture where our employees and guests are our top priority. Our employee's approach their work with passion, enthusiasm, and attention to customer satisfaction. They also champion, embrace and live the company values: Fun, Accountability, Concern for Others, Continuous Improvement, and Trust. Our values are at the center of everything we do. We use them as guides to make decisions and chart our course on a daily basis.

Sophy Hyde Park, newly opened in the fall of 2018, has quickly become a guest favorite and a Top Ten hotel in Chicago on TripAdvisor. Our team provides thoughtful service to guests of University of Chicago, University Medical Center, the McCormick Place Convention Center as well as visitors to the many world-class museums in the area. The commitment, attitude, and performance of our team members drive the success of our hotel. Our South Side boutique hotel takes on this challenging task to achieve a high level of client and guest satisfaction every day. This requires building an enthusiastic team of high-performing individuals to fill a wide variety of positions to provide exceptional service, from the heart. We seek qualified candidates who share our values and the desire to create a warm and professional hospitality environment.

This position is primarily responsible for detailing, servicing, and delivering the group rooms and catering business, as well as achieving the highest level of guest satisfaction. This position is responsible for developing relationships with clients, and must be able to upsell additional services. You will also be responsible for selling the hotel's meeting space and some room blocks as needed. This position will have the responsibility for prospecting and calling on new accounts as needed.

Benefits and pay range

· This position qualifies for a full benefits package including medical, dental, short-term disability, 401K plus matching potential, life insurance, and hotel travel benefits.

Management company link

https://theolympiacompanies.com/

https://sophyhotel.com/

Skills Required

· Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)

· Customer Service – deliver hospitable service that is attentive, friendly, efficient and courteous; demonstrate patience, tact and diplomacy

· People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect

· Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing

· Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices

· Judgment & Discretion – appropriately handle confidential and sensitive information

· Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision

· Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs

· Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)

· Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks

· Computer skills/ Technical Aptitude – proficiency in computer technology, i.e. e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency

· Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely

Experience / Education

Hotel sales/Catering sales and/or hotel experience required. Management or previous supervisory experience preferred. College Degree preferred or equivalent combination of education and work experience; Delphi.fdc a plus. Must have strong communication skills and be detail oriented.

Job Type: Full-time

Pay: From $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Travel requirement:

• No travel

Ability to Relocate:

• Chicago, IL 60615: Relocate before starting work (Required)

Work Location: In person