Soliel is an accomplished and innovative Woman Owned Small Business (WOSB) delivering IT engineering and critical mission support services to the public sectors.

Over the years, Soliel’s team of technical experts has consistently delivered outstanding innovative solutions and services that meet or exceed customer expectations and satisfaction.

Soliel, LLC is seekinga highly organized and efficient Administrative Support Specialist to join our team. The ideal candidate will provide crucial administrative support to the NAVSEA Contract, ensuring smooth operations and effective communication.

This role requires a detail-oriented individual with excellent communication skills and the ability to multitask in a fast-paced environment.

Maintain and organize electronic files, records, and documents ensuring accuracy and confidentiality.Assist with onboarding new employees with regards to NAVSEA Enterprise Mission Assurance Support Service (eMASS).

eMASS Responsibilities : Manage user account creation, modification, and termination processes in accordance with agency policies and procedures.

Review and approve access requests, ensuring compliance with security standards and access controls.Provide technical support and guidance to end-users regarding account provisioning, authentication, and access-related issues.

Troubleshoot and resolve access-related issues promptly and efficiently, escalating as necessary to ensure timely resolution.

Coordinate with users and program offices to ensure timely and accurate provisioning of access rights and services.Management of the Cybersecurity Resource Desk Ticketing System (CTS).

CTS Responsibilities : Manage the day-to-day operation of the ticketing system, including ticket assignment, escalation, and resolution.

Develop and implement best practices and standard operating procedures for ticket management and resolution.Monitor ticket queues and prioritize tickets based on urgency and impact.

Collaborate with external teams, support staff, and program offices to ensure timely and effective resolution of issues.Collaborate with the developer to address issues related to the ticketing system and implement necessary upgrades or enhancements.

Required SkillsExperience with user account management, access controls, and authentication protocols.Excellent problem-solving skills with the ability to troubleshoot complex issues independently.

Strong attention to detail and accuracyAbility to work independently and collaboratively in a fast-paced, dynamic environment.

Effective communication skills, both written and verbal, with the ability to interact professionally with end-users and program offices.

Excellent organizational skills with the ability to prioritize and manage multiple tasks simultaneously.Experience in managing a ticketing system or IT service management platform, such as ServiceNow, JIRA Service Desk, or Zendesk.

Compensation : Excellent compensation commensurate with experience in related field(s) and performanceMajor medical, dental and visionPaid holidaysPaid Time Off (PTO)401k and company matching EEO / AA / NON-DISCRIMINATION STATEMENT : Soliel, LLC is an Equal Opportunity / Affirmative Action / Non-Discriminatory Employer.

All qualified applicants will receive equal consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, marital status, sexual orientation, gender identity, age, physical or mental disability, or covered veterans.

To learn more, please visit www.solielcom.com

Last updated : 2024-02-23