Job Summary: 

The Service Manager is responsible for leading the service team and performing on-site installation, service, maintenance, warranty and repair for various security-related automated equipment. They will provide leadership, training, hiring, scheduling, pricing, safety leadership, billing and organization for the technician team. They will also provide customer relationship support, customer responsiveness, training and overall keeping our customers appraised of the situation of their equipment. They will also provide sales support and customer training on equipment operations and maintenance.

Essential Duties & Responsibilities: 

• Promote training & growth among the team 

• This position is safety-oriented and works independently on a case-by-case basis, working one-on-one with the customer to resolve a service interruption.

• Service and maintenance on various vehicle barriers, operated bollards, operated gates, and other security-related equipment

• Provide customer support and end-user equipment operations training 

• Responsible for accurate data collection & entry/dispatch of service & maintenance orders 

• Maintains all Service & Maintenance vendor entries and history 

• Creates/logs/files/invoices/ purchase orders submitted for approval 

• Prepares status reports and weekly calendar based on performance data for STS Manager 

• Provide documentation summary with weekly invoice breakdown for management review 

• Orders maintenance and equipment parts 

• Respond quickly to customer inquiries, problems, and concerns 

• Communicate and document all maintenance and repair items 

• Utilize networking systems (IP address, computer networks, radio frequencies, IP Cameras, Access Control and radar systems) 

• Send daily status reports to appropriate contractors, supervisors, and deployed security officer (DSO) 

• Verify material, tool, and equipment needs, as necessary to jobs 

• Support various departments on special projects 

• Strive for excellence in Company safety and quality work standards. 

• Oversee appropriate use and maintenance of tools, vehicle, and equipment

• Complete tasks assigned by the general manager accurately and efficiently

Skillset:

• Knowledge and skills in: 

• High Voltage Electricity safety (Recognizing when to contact an electrician. This position will not work on high voltage electrical jobs unless possessing an electrician’s license.) 

• Low Voltage Systems 

• Sensor calibration 

• Fiber-optics 

• Programmable Logic Controls (PLCs) 

• Mechanical and hydraulic systems 

• Troubleshooting of vehicle barriers and gate systems 

• Providing guidance to end-users for solving problems 

• Safety practices when working with barriers 

• Mechanical devices, electrical devices, and traffic patterns 

• General construction processes 

• Project logistics 

• CCTV and Access Control Systems 

• 3-5 Years in the field experience with security and barrier systems 

• Certification with all major gate and security manufactures including industry automated equipment certifications. 

• Strong verbal, written, and interpersonal communication skills with attention to detail and ability to multi-task 

• Excellent organizational and time management skills 

• Research, analysis, report development, and documentation skills 

• Analytical and assessment skills Mathematical and organizational skills 

Travel: 

Be available to travel up to 75% as necessary, including short-notice requirements 

Working Conditions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must have physical condition and stamina sufficient to prolonged periods of standing, assist in lifting, carrying and moving objects weighing up to 100 pounds, with hearing and eyesight acuity to detect machinery noises, read gauges, measurements and properly utilize equipment provided.

• Shop conditions vary with the seasons and type of work being conducted. Must be willing and able to work in extreme temperatures (below freezing and in excess of 100*F) and in dangerous/hazardous environments that are commonly encountered in this industry.

EEO Policy: 

As an EEO/AA Employer we do not discriminate against any employee or applicant because of age, race, creed, color, religion, gender, sexual orientation, gender identity/expression, natural origin, veteran or disability status. Our policy is to comply with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity.