We are looking for an upbeat and friendly *Medical Patient Service Representative* to join our team. This rewarding position will maximize your strengths and skills while helping others live healthier, longer lives. This position is a great opportunity for individuals that are seeking a stable career in the healthcare field.
*Responsibilities:*
* Respond to customer inquiries, concerns, or information requests
* Answer incoming calls efficiently in a high call volume setting
* Provide accurate, timely, and professional responses to customers following established procedures
* Address customer grievances, appeals, and billing issues. Escalate when needed
* Inform customers and service providers about eligibility and other relevant topics.
* Manage customer requests received through email, voicemail, fax, or other channels
* Perform customer satisfaction surveys as needed
* Attend and contribute to department meetings
*Qualifications:*
* HS Diploma or GED (*Required)*
* Bilingual in Spanish or Vietnamese (preferred but not required)
* *Prior medical experience strongly preferred – Receptionist, Medical Call Center, or Front Office/Admin roles*
* *Prior experience in a call center setting* related *high volume call environment **highly* *preferred *(50-100 per day)
* Recent customer service representative/patient service experience *Required*
* Must have knowledge of proper phone etiquette and delivering high level of customer service
* Must possess clear communication skills & enjoy assisting others
* Must be familiar working in a fast-paced setting
* Must be reliable, sharp, and punctual
*Competitive Benefits offered to permanent employees:*
* Competitive increases of pay based on yearly review of economy, market, and performance
* Comprehensive health insurance, including vision and dental
* Life insurance
* Accidental Death Insurance
* Long-term disability insurance
* Dismemberment insurance
* Generous PTO (carry-out and carry-over options)
* Flexible spending accounts
* Retirement benefits
* Union representation
* Wellness perks (on-site gym, counseling services, and more!)
* Financial services
* Travel and education assistance/reimbursement and MORE!
IND1
Job Type: Full-time
Pay: $23.00 - $25.00 per hour
Benefits:
* 401(k)
* 401(k) matching
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* No weekends
Work setting:
* In-person
Education:
* High school or equivalent (Preferred)
Experience:
* Call center: 1 year (Preferred)
* customer service: 1 year (Preferred)
* Patient service: 1 year (Preferred)
Language:
* Spanish (Preferred)
* Vietnamese (Preferred)
Work Location: In person