321 Service Manager Jobs in San Jose, CA
KDC CONSTRUCTION is Hiring a Service Manager Near San Jose, CA
The Service Manager is responsible for delivering service and sales to their assigned region. The role manages Service Technicians, sub-contractors, vendors, and customers. The position oversees all incoming repair requests and preventative maintenance jobs the customer gives. The part is responsible for scheduling, estimating, Service Technician management/training, and customer development. The Service Manager develops and maintains a relationship with the customer and ensures the quality of work and adherence to customer-specific Key Performance Indicators (“KPIs”’s) are met.
KDC is a leader in the construction and service maintenance industry with diverse individuals dedicated to our people, customers, projects, and community. We are maintaining a strong focus on building a culture that encourages our employees to grow personally and professionally.
Apply if you:
- Bring a cooperative spirit to your team and neighboring departments.
- Have an understanding that through your contributions, you aid in the overall Company’s success.
- Pursue continuous efforts to see beyond current business modes and methods.
- Embody understands that an organization's tenure is achievable as a committed team member.
- Bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.
Striving to be the leader in construction and facilities services by exceeding customer expectations begins with each employee. Through the individual contributions of our employees, we can support our core values. To help us accomplish this goal, we ask you to SMILE.
Synergy – bring a cooperative spirit to your team and neighboring departments.
Marketing – understanding that through your contributions, you aid in the overall success of our Company.
Innovation – continuous efforts to see beyond current business modes and methods.
Longevity – understanding that tenure with the organization is achievable as a committed team member.
Excellence – bring your whole self to work. Applying your knowledge, skills, and abilities ensures that every task you perform is performed at the highest level.
Essential Job Functions
- Management and oversight of all incoming repair requests and preventive maintenance jobs assigned to customers.
- Manages Service Technicians, subcontractors, and vendors.
- Complies with customers’ priority matrix requirements and service level requirements.
- Ensures that all work requests are completed on schedule and updated in customer systems.
- Responsible for managing a designated budget to meet financial expectations.
- Ensures timely follow-up and resolution to work exceptions.
- Ensures and validates the quality of work provided.
- Negotiates and enforces labor rates with service providers.
- Ensures timely proposal submittals to customers.
- Prepares estimates including time and materials to complete large scopes of work requiring return trips.
- Assists and educates Field Service Management with minor facility troubleshooting.
- Inspects systems to identify necessary repairs and provides an ongoing preventive maintenance program.
- Diagnoses problems and failures in refrigeration systems to identify equipment and systems repair and replacement needs.
- Requests equipment and supplies to maintain inventory and ensure availability of required items to complete the necessary installation/repair.
- Works along with Technicians to evaluate their performance.
- Works in collaboration with the General Manager and the Human Resource Department to implement progressive disciplinary and employee development activities.
- Inspects and troubleshoots systems to identify necessary repairs.
- Travels to different worksites to complete required tasks and projects.
- Serves as a responsible leader through the direction and guidance of the team to ensure all safety requirements for all jobs are upheld.
- Ensures proper safety rules, regulations, and incident reporting are followed.
- Other duties as assigned.
Education, Experience, and Skills
- High school diploma or equivalent.
- Strong technical knowledge and experience in General Building, Plumbing, Electrical, and HVAC/Refrigeration commercial construction trades.
- Ability to interpret architectural plans and specifications.
- Positive customer focus, always considering the impact on our customer and their customers.
- Ability to interact with a diverse customer roster.
- Carefully considers cost/benefits.
- Strong written and verbal communication skills.
- Demonstrates attention to detail, creative problem-solving, and analytical skills.
- Able to deal with frequent change, delays, or unexpected events and communicate accordingly.
- Supports the organization’s goals and values.
- Look for ways to improve and promote quality.
- Follow all Company and customer policies and procedures.
- Must have a flexible schedule and work some nights and weekends, as needed.
- Possess the vehicle and tools required to perform job functions.
- Proficient with computers and familiar with Microsoft Software Suite.
- Must possess or obtain an appropriate state driver’s license before employment and a clean driving record and reliable transportation.
KDC offers a competitive salary/hourly range $70,000 to $101,000 - while considering the candidate’s experience and a comprehensive benefits package for full-time employees:
- Medical insurance
- Dental HMO and PPO insurance
- Vision insurance
- Life/AD&D insurance
- Flexible Spending Accounts – Unreimbursed Medical and Dependent Care
- 401(k) retirement plan
- Vacation and Sick Time
- Holidays
Are you ready to invest in your future at KDC?
Job Summary
Full Time
Consumer Services
$110k-143k (estimate)
04/03/2024
06/02/2024
constructionkdc.com
LEAWOOD, KS
50 - 100
1962
Private
CHRIS BROCK
$50M - $200M
Consumer Services
Related Companies
The job skills required for Service Manager include Problem Solving, Futures, Scheduling, Collaboration, Verbal Communication, Innovation, etc. Having related job skills and expertise will give you an advantage when applying to be a Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Service Manager job description and responsibilities
A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.
02/28/2022: Frankfort, KY
The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.
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The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.
01/17/2022: Lansing, MI
Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.
12/13/2021: Frankfort, KY
Responsible for understanding each customer's expectations and delivering services as needed.
02/15/2022: Abilene, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Service Manager jobs
Employers require that a viable candidate for a service manager position possess excellent computer skills.
01/13/2022: Middlesex, NJ
A few years of experience from a service oriented role, preferably with focus on customer experience and account management.
01/25/2022: Atlanta, GA
Experienced leader with proven record providing exceptional customer service operations.
01/21/2022: Grand Rapids, MI
Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.
01/27/2022: Pittsburgh, PA
The service manager must also be able to work under stress besides handle stress.
12/20/2021: Pittsburgh, PA
Step 3: View the best colleges and universities for Service Manager.
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