360 Customer Service Manager Jobs in San Jose, CA
Kratos Defense is Hiring a Customer Service Manager Near San Jose, CA
CTT, a Kratos' company, is looking for a Customer Service Manager to work onsite at their San Jose location. This position may require the ability to obtain security clearance.
Kratos Defense & Security Solutions, Inc. (NASDAQ:KTOS) develops and fields transformative, affordable technology, platforms, and systems for United States National Security related customers, allies, and commercial enterprises.
At Kratos, we encourage an entrepreneurial spirit balanced with discipline. We work hard, and take care of our customers, employees and families. Recognized as thought leaders in our industry, we are motivated by creating and delivering innovative solutions to our nation and global customers. We proactively build trusted relationships with our peers, partners and customers, and take ownership for our actions—always striving to do the right thing.
Kratos offers medical, dental, vision, life, short and long term disability insurance, 401(k) savings plan, Employee Stock Purchase Plan (ESPP), paid time off, paid holidays, tuition reimbursement, and more.
GENERAL JOB SUMMARY:
Provides leadership and direction for the delivery of pre- and post-sales services and support to clients/customers. Manages, perhaps through subordinate supervisors, the coordination of the activities of a section or department with responsibility for results, including costs, methods and staffing.
- Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the function.
- Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals.
- Provides guidance to subordinates within the latitude of established company policies.
- Recommends changes to policies and establishes procedures that affect immediate organization(s).
- Works on issues of diverse scope where analysis of situation or data requires evaluation of a variety of factors, including an understanding of current business trends.
- Follows processes and operational policies in selecting methods and techniques for obtaining solutions.
- Acts as advisor to subordinate(s) to meet schedules and/or resolve technical problems.
- Frequently interacts with subordinate supervisors, customers, and/or functional peer group managers, normally involving matters between functional areas, other company divisions or units, or customers and the company.
- Ensures that all policies regarding quotation and contract review and approval are adhered to.
- May lead a collaborative effort among members of a project team.
SUPERVISORY RESPONSIBILITY:
This position has direct supervisory responsibilities.
Required Experience:
- Requires the ability to obtain security clearance.
- Possess the knowledge, skills, and abilities to perform the Essential Job Functions, including computer skills.
- Maintain sensitive and confidential information as required by company and government requirements.
- Communicate and interact effectively with peers, supervisors, and public, including maintaining respect for others, and following company policies.
- Have a willingness and ability to learn and utilize company technology for company required purposes, including, for example training, reviewing and signing policies and procedures, benefits enrollment and changes, and more.
- Export Compliance and International Shipping desired.
- Costpoint MRP system a plus.
- Ability to read, understand, and follow instructions.
- Ability to work in a fast-paced environment.
- Ability to maintain knowledge, skills, and abilities as it pertains to your job. (ie. Microsoft products, excel, word, etc.)
EDUCATION AND EXPERIENCE:
Requires a minimum of 5 years of related experience with a Bachelor's degree; or a minimum of 3 years and a Master's degree; or a minimum of 9 years of equivalent work experience.
- Office and Manufacturing environment.
- Ability to sit and stand for long periods of time.
- Ability to perform repetitive motion (keyboarding, mouse, phones).
TRAVEL REQUIREMENTS: Yes, if applicable.
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Kratos Defense is an Equal Opportunity Affirmative Action Employer. EOE, Minorities, Females, Vet, Disabled, Sexual Orientation, Gender Identity or any other protected class.
All qualified job seekers are encouraged to apply. Kratos Defense is committed to America's veterans by providing opportunities for them to continue contributing after service to our nation. We also work to provide reasonable accommodations to individuals with disabilities.
EEO Is The Law
Disability Accessibility Accommodation
If you require an accommodation to navigate or apply to our careers site, please send your request to HRAccessibility@kratosdefense.com or call 858-964-2916. Any inquires not related to requesting an accommodation will be discarded.
Pay Transparency
The company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
Job Applicant Privacy Notice
For applicants in the EU and California residents, please review our privacy notice.
From: Kratos Defense
Job Summary
Full Time
Business Services
$120k-156k (estimate)
05/07/2023
05/22/2024
kratosdefense.com
SAN DIEGO, CA
1,000 - 3,000
1995
$500M - $1B
Business Services
Related Companies
The job skills required for Customer Service Manager include Customer Service, Leadership, CRM, Customer Retention, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
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Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
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Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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