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Around the globe, we help cities and industries manage, optimize and make the most of their resources. We provide an array of solutions related to water, energy and materials to promote a cleaner more sustainable world for all of us.
The collective expertise and passion of our people, combined with a broad portfolio of over 10,000 technologies, makes us uniquely positioned to deliver solutions that positively impact the environment. Come be part of something special - start your journey today!
JOB SUMMARY:
Under the general direction of the Collections Team Lead/Manager , the Collection Specialist is a role that collaborates with all areas of the business, to include Billing, Service, and Area Sales Managers. Collection Specialists are generally responsible for managing and collecting outstanding accounts receivable from customers. In addition, they may be responsible for other aspects of collections, resolve customer billing problems and reduce the amount of accounts receivable.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
Customer collections – Convert to cash for designated portfolio
Make collections contact using the company’s Desktop Procedures (DTP) which includes calls, emails, and escalations
Address/resolve payment disputes/deduction issues
Document and update collection status (system notes)
Identify and communicate escalations to mitigate risk
Collecting and analyzing data for a selected payment/debt history.
Consulting and helping customers with disputes.
Partner with the shared service cash/order to cash team.
Developing measures encouraging timely payments.
Managing historical records of account status and collection operations.
Reporting on collection operations and customer account updates.
Ensure Unapplied Cash (UAC) is cleared on a monthly basis.
Execute credit card payments when necessary.
Work collaboratively with co-workers to ensure all deadlines for the department are met in an efficient manner.
Other essential functions and duties may be assigned as needed.
REQUIRED SKILLS AND EXPERIENCE:
Role requires an agile mind set and ability to execute change quickly.
Basic knowledge of O2C (Order to Cash) cycle
Basic understanding of Accounts Payable process
Basic understanding GAAP and general accounting
Customer Service as it relates to AR
Ability to work independently and plan extensively to meet goals
Ability to maintain duties with accuracy, consistency, and quality in a fast paced and agile environment
Possesses an eye for detail and has excellent written and verbal communication skills
(proper email étiquette/communication is essential)
Strong billing reconciliation and accounting skills
Must demonstrate strong ability to identify, analyze and solve problems
Must demonstrate ability to manage multiple projects and heavy work volume within time constraints.
Must be self-motivated and approach tasks with a positive proactive attitude
Must have the eagerness and capacity to learn and think out of the box
Motivated problem-solver who can work together effectively with a larger team.
Experience with Google applications a plus
EDUCATION:
High school diploma or GED required
Associate degree in business from an accredited college or university preferred
3 years of AR experience or equivalent combination of education and experience required.
We offer competitive compensation and benefits working in a dynamic environment with challenging projects and training provided to ensure your success.
We realize diverse teams make smarter decisions, deliver better results, and build stronger communities. We’re an organization that champions diversity and inclusion at every level and are proud to be an equal opportunity workplace!
Full Time
$49k-61k (estimate)
04/14/2024
06/12/2024
veolia.be
ANDERLECHT, BRUSSELS HOOFDSTEDELIJK GEWEST
1,000 - 3,000
1968
Private
PATRICK MARIE JOSEPH LABAT
$50M - $200M
Veolia designs and deploys solutions for the management of water, waste, and energy across Belgium and Luxembourg.
The job skills required for Customer Service Representative include Customer Service, Billing, Verbal Communication, Credit Card, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.