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Established since 1948, Nakamichi soundbar products are state-of-the-art and #1 rated in the world. We are expanding rapidly and are looking for full time team players who wants to grow with the company. While there’s plenty of room for all kinds of personalities and skill sets to succeed, there are certain qualities that will help you thrive here. Like a never-accept-less work ethic. A relentless craving to push past your limits and try new things. The smarts and the humble confidence to take on big challenges, make mistakes fast and early, embrace feedback and follow thru with effective and creative solutions. A fearless willingness to defend great work.
Position summary
The position of customer courtesy representative consists of developing relationships with both prospective and existing customers, being the first line of contact for customers with technical issues, providing support, and generating positive customer reviews.
Essential duties and responsibilities
-Managing incoming calls and customer service inquiries; providing appropriate solutions within tight time limits to exceed customer expectations;
-Refurbishing, reselling and shipping returned products from retailers (25-30% of the workload);
-Generating positive product reviews for company’s product soundbar lineup;
-Generating sales leads by providing prompt and personalized answers to inquiries via our support site, Ebay, email and telephone;
-Prompting customers to write reviews after resolving technical issues;
-Coordinating with supervisor on handling important customer complaints
Qualifications and requirements
A college degree or equivalent preferred not required
Available to work flexible schedule to support business needs, including Saturdays.
Prior technical knowledge in home audio and consumer electronics is a plus
Ability to give full attention to what other people are saying, and to actively look for ways to help customers
Ability to use logic and reason to identify the strengths and weaknesses of alternative solutions
Excellent written and verbal communication skills a must
Microsoft Outlook, Excel and Word skills
Ability to lift 40 pounds (audio systems) required
Job Type: Full-time
Pay: $40,000.00 - $45,000.00 per year Bonus'
'
Work Location:
Work Remotely
Job Type: Full-time
Pay: $45,000.00 - $50,000.00 per year
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Education:
Ability to Relocate:
Work Location: In person
Full Time
Wholesale
$64k-85k (estimate)
02/21/2024
06/18/2024
OSAKI, KANTO
200 - 500
1936
YOICHIRO MITSUI
$50M - $200M
Wholesale
The job skills required for Customer Representative include Customer Service, Verbal Communication, Health Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Representative positions, which can be used as a reference in future career path planning. As a Customer Representative, it can be promoted into senior positions as a Customer Service Representative IV that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Representative. You can explore the career advancement for a Customer Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Representative job description and responsibilities
Identify and assess customers’ needs to achieve satisfaction.
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They’re the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.
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Build sustainable relationships and trust with customer accounts through open and interactive communication.
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Provide accurate, valid and complete information by using the right methods/tools.
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Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Representative jobs
Customer service representatives need a high school education, on-the-job training and several soft skills.
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Most customer service representative jobs require candidates to complete on-the-job training.
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Proven customer support experience or experience as a Client Service Representative.
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Familiarity with CRM systems and practices.
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Flexibility in having different shifts and rotating schedules.
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Step 3: View the best colleges and universities for Customer Representative.