Customer Service Representative Intermediate (3-6 years)

7610 West Washington Street, #1, Indianapolis, IN 46231/Onsite

3 months of contract

Possibility of transitioning to full time, possibly extended but more likely to go full time

If selected for full time, the position would be hybrid (based on completed training and performance) in office 3 days, work from home 2 days.

Customer resolution services, no customer contact (at all)

Cross training on all aspects during any training period

Onsite for contract period – may be hybrid after month 3

Retail banking experience is a definite plus, or financial services.

• Performs research to fulfill service requests, repairs debit card opening and maintenance failures.
• Completes customer research requests within Service Level Agreement timelines.
• Maintains strong business partner relationships to focus on identifying root causes, resolving issues and improving the customer's experience.
• Mitigates undeliverable debit cards sent through expedited couriers by repairing the delivery failure reason prior to being returned to Chase

Job Type: Contract

Salary: $20.51 per hour

Expected hours: 40 per week

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Work Location: In person