• Adhere to the PRAMS protocol.
• Assist with preparing survey materials and mail operations.
• Conduct all telephone interviews according to PRAMS protocol. This includes administration of the introductory script with elements of informed consent, monitoring telephone interviews, and adhering to the call frequencies and schedules specified in the PRAMS protocol.
• Schedule telephone interviews and keep accurate records of telephone contacts.
• Maintain confidentiality and privacy of telephone interviews and mail materials.
• Complete entry of survey, comment, and operations information in PIDS on a timely basis following the close of each batch (e.g., within two weeks).
• Provide the site with a summary monitoring report for each survey batch.
• Develop systematic weekly communications with site to monitor survey batch progress such as timing of mailings, data entry progress, undelivered mailings, wrong number report, telephone disposition report, completes, and other information.

Job Type: Contract

Pay: $28.00 - $30.00 per hour

Expected hours: 40 per week

Benefits:

• Paid time off

Shift:

• Morning shift

Weekly day range:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• operating and reporting health care surveys: 3 years (Required)
• Microsoft Word, Excel, PowerPoint, Outlook, and Teams.: 3 years (Required)
• state and local public health and healthcare infrastructure: 2 years (Required)
• data entry: 2 years (Required)
• telephone interviewing or telephone customer service work: 2 years (Required)

Language:

• Spanish (Required)

Work Location: On the road