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We are looking for a Customer Support Advocate to join our team at Sign In Enterprise (SIE) . As a Customer Support Advocate your top priority is to communicate and solve our client’s technical problems. This communication can be through email, help desk tickets, phone, social media, forums and even smoke signals, if required. The individuals at SIE who thrive in this role view solutions from a holistic point of view. They’re advocates for their clients and they have an ingrained sense of curiosity. They put the team ahead of themselves and are driven to have a huge impact on the results of the company.
This is a hybrid position ( 3x/week in the office) based in Charlotte, North Carolina.
About Us:
Sign In Solutions is the innovative workplace enablement partner that goes beyond traditional visitor management, combining the comprehensive software and real-time analytics modern organizations need to mitigate risk, elevate experiences, and empower people. Launched in 2021 with funding from PSG V, Sign In Solutions acquired Sign In App, Sign In Enterprise (formerly Traction Guest), Sign In Compliance (formerly ThreatSwitch), and Pronestor.
Culture:
Culture is important at Sign In Solutions. Our values don’t just sit on a glossy page. We live them every day. Our values are the cornerstone of who we are:
Customer 1st
Respect & Dignity
Accountability & Empowerment
Honestly & Positivity
Work / Life Balance
\nSkills:
This isn’t just about us getting to know you. We believe you need to dive in to get to know us. We encourage you to research and read up on our company news and articles. Throughout the recruitment process, you will be given the opportunity to ask lots of questions, meet different members of our team, and get hands on to showcase your skills. As you get to know what we’re all about, we hope you’ll become increasingly confident and excited that we could be your next big move.
Once your application is received and reviewed, qualified candidates will move on to our next steps. Our general recruitment process has the following steps:
Phone Interview with our People & Culture team
Meet with the hiring manager and other members of the team
Demo presentation and interview
Culture meeting with members of the Sign in Enterprise team
We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, or disability status.
Full Time
$38k-47k (estimate)
02/03/2024
04/02/2024
signsolutionstb.com
TAMPA, FL
25 - 50
2000
RON NEAVE
<$5M
The job skills required for Customer Support Advocate include Customer Support, Attention to Detail, Leadership, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Advocate positions, which can be used as a reference in future career path planning. As a Customer Support Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Advocate. You can explore the career advancement for a Customer Support Advocate below and select your interested title to get hiring information.