Customer Support

*This position requires you to be located in the Charlotte, NC*

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we have all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

The Customer Support Opportunity:

We are looking for a Customer Support agent to support clients and manage post-sale activities. The responsibilities of this role include maintaining client relationships, onboarding new customers, overseeing the post-sale process, and acting as the main point of contact for existing customers.

To be successful in Customer Support, you should demonstrate excellent interpersonal skills, knowledge of CRM software, and the ability to manage multiple tasks at once. Ultimately, a quality Customer Support agent should demonstrate great customer service skills, strong business acumen, and problem-solving skills. You should be flexible enough to handle a variety of duties that pertains to the company's products, services and clients. Their main responsibility is to make sure the company's customers are happy, and some of their specific daily duties include:

• Communicating with clients to ensure that all of their needs are understood and addressed
• Building strong client relationships to maintain old business and acquire new customers
• Developing new opportunities to upsell existing customers
• Maintaining accurate records of all interactions with customers
• Collaborating with various internal departments to ensure that they fulfill all customer requests
• Resolving issues and complaints and keeping track of all processes that pertain to the client's desires
• Acting as the client's representative to ensure that their demands are met with a focus on improving the customer experience

Qualifications

• Strong communication and follow-up/follow-through skills
• Strong attention to detail
• Goal oriented
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities
• Sales background is a plus
• 1-3 years experience in a client facing/customer service role

Benefits

• 3 weeks of PTO ( 9 paid holidays)
• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Casual, high-energy work environment
• Opportunity for upward mobility
• Company provided laptop
• Competitive salary bonus program

About Townsquare Interactive:

At Townsquare Interactive, we specialize in empowering small and medium-sized businesses to thrive. Our stellar business management platform enhances customer flow, ensuring ongoing success. From comprehensive business management software to website design, SEO, social posts, and reputation monitoring – we've got all your digital needs covered. Our mission is to simplify success for businesses of all sizes.

TOWNSQUARE MEDIA BROADCASTING, LLC MAINTAINS A DRUG-FREE WORKPLACE AND IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER. APPLICANTS MUST BE ELIGIBLE TO WORK IN THE U.S.

Townsquare Media provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Townsquare Media complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Townsquare Media expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Townsquare Media's employees to perform their job duties may result in discipline up to and including discharge.

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