69 Customer Support Associate (Paid Training) Jobs in Charlotte, NC
Safelite is Hiring a Customer Support Associate (Paid Training) Near Charlotte, NC
The Customer Advocate is one of Safelite’s first impressions with our customers. From managing administrative processes, scheduling, work orders and invoicing, to greeting customers in person and answering inbound phone calls and emails, this organized and energetic professional delivers a memorable experience during every interaction.
What You’ll Get
Competitive weekly base pay starting at $17.50/hour.
A benefits package valued at more than $10k*. This includes a 401(k) plan with company matching, medical coverage plans customized to suit your needs and a commitment to work/life balance through our paid time off (PTO) programs, company holidays and paid volunteer days.
Up to $5,250 annually in tuition reimbursement.
Paid training and all the tools and resources you'll need to be successful.
View all our health, wealth and life offerings at www.safelitebenefits.com.
What You’ll Do
Welcome in-shop customers and resolve customer concerns quickly and efficiently - without breaking a sweat - often coming up with creative solutions.
Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
Review orders from the national contact center and manage dealer part orders and special accounts.
All other duties as assigned.
What You’ll Need
High School Diploma/GED/Equivalent required.
Experience: 1-3 years telephone operations or business administration experience required.
Ability to provide world class customer service in a changing, fast-paced operation.
Present a professional appearance and wear personal protective equipment.
Ability to travel up to 10%.
#LI-MM3
Job Summary
Full Time
Consumer Services
$36k-45k (estimate)
04/14/2024
06/13/2024
safelite.com
COLUMBUS, OH
15,000 - 50,000
1947
Private
THOMAS FEENEY
$1B - $3B
Consumer Services
Related Companies
About Safelite
Safelite provides auto glass repair and replacement services.
The job skills required for Customer Support Associate (Paid Training) include Customer Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Support Associate (Paid Training). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Support Associate (Paid Training). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Support Associate (Paid Training) positions, which can be used as a reference in future career path planning. As a Customer Support Associate (Paid Training), it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Support Associate (Paid Training). You can explore the career advancement for a Customer Support Associate (Paid Training) below and select your interested title to get hiring information.
If you are interested in becoming a Customer Support Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Support Associate job description and responsibilities
Understand customer requirements so as to provide appropriate clarifications and solutions.
01/11/2022: Chattanooga, TN
Route and direct customer requests to appropriate personnel.
01/03/2022: Allentown, PA
Work within various teams to ensure outstanding customer service.
03/12/2022: Atlantic City, NJ
Support agents can find out which tickets need their attention the most by creating customized ticket views.
02/26/2022: Alexandria, LA
Develop professional relationships with ongoing customers through excellent customer service.
02/25/2022: High Point, NC
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Support Associate jobs
To save time on responding to common questions, Freshdesk lets support reps create canned responses.
03/10/2022: Boca Raton, FL
Listen attentively and actively.
02/25/2022: Charleston, WV
Take ownership and responsibility.
01/18/2022: Utica, NY
Attending training sessions to grow knowledge of products and to develop customer service skills.
02/25/2022: Springfield, MO
Maintain broad knowledge of customer products and services.
01/13/2022: New London, CT
Step 3: View the best colleges and universities for Customer Support Associate.
Similar Jobs
Popular Articles
