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We are looking for a Tier 1 Customer Support Associate who is looking to grow their skills and begin a career in tech.
The Tier 1 Customer Support Associate maintains the functionality standards of our products on clients’ webpages, contacts our clients, and fulfills change requests. Having background experience in website technology or production, such as html or Wordpress, is strongly preferred. You are highly observant, organized, a clear communicator over the phone and in email, keen on improving processes, an analytical thinker, familiar with Google Drive and apps like Sheets, Docs, etc., and complete both quick and accurate work. If your experience includes creating or maintaining websites and customer service skills, then this may be the job for you.
This is an entry level customer support position. Success in this role looks like:
Preference will be given to candidates available from 9-6 pm CST.
Your Duties Will Include
Required Skills and Qualifications
Preferred
What We Offer
This is a full-time, salaried, bonus-eligible, W-2, remote position. Base pay is $42,000 - $45,000, based on experience.
This role features an opportunity to develop professionally and advance in a career in technical customer service and customer support.
We offer paid health, dental, vision, and life insurance. We offer two weeks of paid time accrued in the first year, plus 9 holidays.
We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. FixedOPS Marketing makes hiring decisions based solely on qualifications, merit, and business needs at the time.
Our Culture
We operate a remote team. All of our staff members are experts in their specialties. With a remote team, we base success on employee performance. We have fun, but take our work seriously. We give our employees the opportunity to excel in their area of expertise in order to be the best version of their professional selves!
We welcome like-minded team members who prefer a remote work environment and the room to use their skillset to the fullest extent. We want all our employees to have the space they need to grow and thrive!
About FixedOPS Marketing
FixedOPS Marketing LLC (), a SAAS provider delivering automotive marketing solutions to service centers throughout North America, is a growing marketing technology company that provides car dealerships service centers and independent service centers with marketing tools designed to attract customers to their website and convert those customers into visitors to the service center.
Our solutions rely heavily on video, analytics, and integrations to increase customer engagement and drive conversions for our clients. The solution is sold via monthly subscriptions fees with low initial investment.
Job Type
Full-time
Pay
$42,000 - $45,000 Bonus
Job Type: Full-time
Pay: $42,000.00 - $45,000.00 per year
Benefits:
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Work Location: Remote
Full Time
$42k-45k (estimate)
01/16/2024
05/13/2024