```Duties```
- Provide exceptional customer service to clients via phone, email, and chat
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Assist customers with product information, pricing, and order placement
- Resolve customer complaints or issues by investigating the problem and providing appropriate solutions
- Upsell products or services to customers when applicable
- Conduct outbound calls to follow up with customers or provide additional information
- Maintain accurate customer records by updating account information as needed

```Qualifications```
- Excellent phone etiquette and communication skills
- Fluent in English, both written and verbal
- Strong customer service skills with the ability to handle difficult situations professionally
- Multilingual abilities are a plus
- Ability to analyze customer needs and provide appropriate solutions
- Sales experience is preferred but not required
- Strong attention to detail and ability to multitask in a fast-paced environment

Note: This job description is not intended to be all-inclusive. Employee may perform other related duties as assigned to meet the ongoing needs of the organization.

Job Type: Full-time

Pay: $18.00 - $19.30 per hour

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• No experience needed

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Call center
• In-person

Ability to Relocate:

• Albuquerque, NM 87112: Relocate before starting work (Required)

Work Location: In person