Screen Medics, LLC provides mobile window screen repairs, screen porch and lanai builds, EZE Breeze three season rooms and more. We are a locally Veteran owned business and have been servicing the NC Triangle area for over 9 years. We pride ourselves on delivering exceptional products and customer service. The ideal candidate should be detail oriented, a team player and have a willingness to learn. This is a full-time position. Monday - Friday 8:00am - 5:00pm.

Duties & Responsibilities:

• Answer phones in a professional manner.
• Respond to customer service requests appropriately and accurately according to established policies and procedures.
• Scheduling on-site estimates for sales representatives.
• Scheduling on-site repairs/warranty jobs for Project Manager.
• Process incoming shop jobs.
• Prepare customer files.
• Maintain office/reception area.
• Perform ad-hoc administrative duties as instructed by the Administrative Manager.

Skills:

• Previous customer service skills and an ability to work well in a team environment.
• Scheduling experience (a plus).
• Strong communication skills, both verbal and written.
• Strong organizational skills
• Excellent data entry skills with a high level of accuracy.
• Ability to multitask and prioritize tasks effectively.
• Experience in outbound calling is a plus.
• Proficiency in English is required.

Computer skills:

• Outlook
• Google sheets
• Google Docs
• E-commerce (a plus)
• Working knowledge of Quick Books Online (a plus)

Job Requirements:

• Worked in customer service or related administrative field: (2 years) Preferred.
• Technical abilities – you understand basic computer programs and the Microsoft Office or Google Suite.
• Associate degree or equivalent work history.
• Must have valid driver's license and reliable transportation to work.

We offer competitive compensation, matching 401k, paid vacation, paid sick days and opportunities for career growth. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we would love to hear from you.

Please note that only candidates who meet the required qualifications will be contacted. Thank you for your interest in joining our team as a customer care representative.

Job Type: Full-time

Salary: $19.00 - $20.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Relocate:

• Cary, NC 27511: Relocate before starting work (Required)

Work Location: In person