About The Position
The Customer Service and Sales Representative is a key position at Scenthound, focused on educating dog parents and selling memberships while providing exceptional service to every customer. This position requires:

• A knowledge of and passion for dogs, dog health & wellness!
• Sales experience and confidence (membership sales is highly valued!)
• Customer service experience (retail or restaurant)
• Computer/ Technology proficiency
• Reliable transportation

Who We Are Looking For
We are searching for goal-oriented team members who have a passion for dogs, dog health & wellness and can use this passion to share and sell our services to provide dog parents the best service possible! A successful Customer Service Leader is outgoing, self-motivated, an independent problem solver, and a knowledgeable dog lover!
Tasks

• Provide an exceptional Instore and/or on-the-phone experience.
• The ability to manage the CRMS (Customer Retention Management System)
• Be the primary voice of Scenthound when interacting with Customers and Members
• Be highly engaged with customers during drop offs and pickups.
• Educate dog parents about dog health and wellness resulting in membership sales and add-on services.
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales.
• Develop membership leads; Follow up with potential members over the phone.
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage cash drawer – responsible for daily cash handling
• Manage customer expectations; Resolve customer concerns; Retain memberships
• Adhere to Scenthound sanitary and cleaning practices
• Perform other tasks and duties as assigned by the Scenter Manager

Skills And Abilities

• Confidence in selling services and products.
• Ability to connect with customers (both canine and human!) and provide outstanding customer service.
• Ability to learn our products and services to educate the dog parents; speak to our values and culture as a basis for our services.
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail.
• Time-management; Scheduling appointments efficiently
• Accountability; hold oneself and others to Scenthound standards.

Benefits

• Direct career growth path to Management positions (Assistant Manager, Manager) and additional options beyond
• Competitive hourly base pay, plus participation in tip pool
• Merit-based pay increases
• No late evening hours

Who We Are
Scenthound is not your everyday dog grooming shop. We are a revolutionary concept disrupting an outdated industry, focused on the dog’s overall health and wellness, not just haircuts! Our membership-based business model allows dogs to receive routine maintenance and consistent care. At Scenthound, we are a culture-driven, highly collaborative team that prioritizes dog and employee safety. Through our North Star and values, we inspire the dog-human connection by helping dog parents maintain clean, healthy dogs.
NORTH STAR
We remove barriers so that people can love and connect with their dogs every day.
VALUES
Dog First. One Pack. Bring Love. Seek Growth. Make A Difference.
Two Locations in Houston
4850 Beechnut Street Houston, TX 77096
2621 S. Shepherd Drive Houston, TX 77098