Well established counseling group practice (since 2007) is opening our newest location in Lancaster! Sanctuary Counseling is a place of welcoming where we provide a highly personalized and caring environment for each of our clients. We are looking for administrative professionals who are both bright and compassionate to join our team.

Administrative Assistant - Healthcare Experience Preferred
The Administrative Assistant will be fundamentally responsible for the assessment of potential client clinical needs, scheduling of client sessions, and the corresponding processes which support the administrative needs of client record keeping. A background in psychology is highly valued. This is a role that has excellent opportunity for growth within the company.

Responsibilities:

• Provide an empathetic and compassionate presence to all current and new potential clients
• Answer all incoming phone calls, check voicemail regularly
• Screen and answer emails as directed
• Ensure that all new clients have appropriate paperwork and have all concerns and questions answered
• Assisting new clients with verification of insurance benefits
• Maintain a tracking system of client lead information and status on an ongoing basis
• Willing to work evening hours (12pm - 9pm)

Skills:

• Skilled in phone and email customer service
• Skilled in Word, Excel, Outlook, and other Office software
• Strong organizational skills, must be accurate and detail oriented
• HIPAA Compliance
• Able to work independently and in a team, demonstrating good judgment and prioritizing
• Practices good customer service skills in all working relationships
• Strong interpersonal skills, respectful, and courteous nature

Educational Requirements:

• Bachelor’s degree (obtained): psychology or related field preferred
• Administrative experience 2 years (preferred)

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• Do you have a valid drivers license and your own working vehicle?

Education:

• Bachelor's (Required)

Experience:

• Administrative and/or Customer Service: 2 years (Required)

Work Location: In person