Company Overview:
Our client Gen Mobile is a leading provider of affordable wireless services. We believe everyone deserves access to reliable and affordable mobile communication. We're committed to providing exceptional service and support to our customers, empowering them to stay connected without breaking the bank.
Position Overview:
As a Customer Service Representative, you will be at the forefront of our commitment to excellent customer service. You'll interact with our diverse customer base to address inquiries, resolve issues, and ensure a seamless experience with our products and services. This role offers an exciting opportunity to join a dynamic team and make a meaningful impact on our customers' lives.
Responsibilities:
Respond promptly and professionally to customer inquiries via in store events.
Assist customers with account setup, plan upgrades, and technical support.
Resolve customer issues and concerns effectively, ensuring a positive outcome.
Educate customers on Gen Mobile products, services, and promotions.
Accurately document customer interactions and maintain detailed records in our CRM system.
Collaborate with internal teams to escalate and resolve complex customer issues.
Continuously seek opportunities to improve processes and enhance the customer experience.
Requirements:
Excellent communication skills, both written and verbal.
Strong interpersonal skills with a customer-focused approach.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills and a willingness to take ownership of customer issues.
Familiarity with mobile devices, wireless services, and telecommunications industry trends.
Previous customer service experience preferred.
High school diploma or equivalent; additional education or certifications a plus.
Benefits:
Competitive compensation package.
Comprehensive training and ongoing support.
Opportunities for career growth and advancement
Employee discounts on Gen Mobile products and services.
How to Apply:
If you're passionate about providing exceptional customer service and thrive in a collaborative team environment, we want to hear from you! Please submit your resume outlining your relevant experience and why you're interested in joining the Gen Mobile team.
Join us in our mission to connect people with affordable wireless solutions. Apply today and be part of something special at Gen Mobile!