Description

FLSA Status: Exempt

Salary: $45,000 - $65,000 D.O.E. Benefits

Location: Phoenix, AZ

About Us:

Runbeck Election Services, Inc. has been an active participant in the growth and modernization of the electoral process over the last 50 years. From supporting a few Arizona counties to now offering tailored electoral services for over 100 counties, our trailblazing mindset has enabled us to comprehensively support democracy across the United States.

Our 163,000 sq. ft. Phoenix, Arizona-based hub is the epicenter of our company’s expertise and innovation — where our dedicated team ensures every aspect of our technology and services is perfected. While our headquarters are based in Arizona, our team is strategically spread out across the country to actively support our election partners.

Summary: 

The Client Services Manager is a vital member of the team, contributing significantly to ensuring exceptional service delivery and client satisfaction. Within this role, they work alongside a team of client service representatives, collectively overseeing client accounts and striving to meet the unique needs of key clients. The Client Services Manager plays a pivotal role in maintaining strong client relationships, addressing client needs, and contributing to the overall success of the client services department.

Responsibilities:

• Prepare and verify orders for election materials, including envelopes, inserts, and stickers
• Maintain up-to-date job folders, tickets, and documentation for election materials
• Update election-related spreadsheets to track job progress
• Process partial and/or full invoices
• Schedule and conduct client project meetings to provide updates on job status
• Cultivate open channels of communication internally and externally
• Coordinate internal projects to optimize resource utilization and enhance customer satisfaction
• Act as a liaison between clients and production, managing job specifications from inception to billing
• Collaborate with vendors to order election products and monitor timely delivery
• Follows all company policies and procedures 
• Complete and demonstrate a full understanding of ongoing training concepts and applications 
• In addition to the essential functions and responsibilities listed above, all positions are also responsible for: 
• Emulating the Runbeck values in daily interactions with internal and external customers
• Meeting company standards pertaining to quantity and quality of work performed on an ongoing basis, performing all work-related tasks in a manner that is in compliance with all Company policies and procedures. 
• Adhering to Company policies, procedures, and directives regarding standards of workplace behavior in completing job duties and assignments while maintaining regular and timely attendance 

Requirements

Key Requirements:

• 3 years' experience in account management
• 4 years' experience in vendor relations
• 4 years' experience in print production coordination
• 2 years' experience in USPS data mailing processes
• 2 years' experience in data management
• 1 years' experience in proofreading print materials
• 1 years' experience in production quality assurance
• Election production management experience is a plus
• High school diploma or equivalent required
• Excellent attention to detail and organizational skills 
• Excellent interpersonal and customer contact skills
• Excellent written/verbal communication skills
• Listening effectively when others are speaking
• Credible, responsive team-player 
• Proficient in computer skills and aptitude; Microsoft Office preferred 
• Demonstrates resilience in high stress situations
• Strong collaboration skills to influence, develop, and maintain relationships with both internal and external customers
• Must be dependable and willing to commit to long and occasional weekend hours as required
• Ability to perform and retain various skill related tasks, training, and operations

Additional Information:

We are proud to offer a robust benefits package well-suited to our rockstar team of election heroes!

• Unlimited PTO
• On-site gym and private showers
• Free coffee and snacks
• Hybrid scheduling opportunities
• Major Medical Insurance
• Dental Insurance
• Vision Insurance
• Basic and Voluntary Life Insurance 
• Short- and Long-Term Disability Insurance
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity
• Employee Assistance Program (EAP)
• IDShield/Legal Shield
• Pet Insurance
• 401K Matching
• Tuition Reimbursement

Work Authorization:

• Must be authorized to work in the US for any employer