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Client Services Manager
DOXIM Phoenix, AZ
$84k-108k (estimate)
Full Time 7 Months Ago
Save

DOXIM is Hiring a Client Services Manager Near Phoenix, AZ

Doxim is the customer communications and engagement technology leader serving financial and regulated industries. Our platform with its suite of integrated, SaaS software and document technology solutions helps clients digitize operations, improve efficiency, and modernize customer experience. With Doxim, clients can communicate reliably and effectively, improve cross-sell and upsell opportunities, and drive increased loyalty and wallet share through personalized omnichannel communications.

Job Definition

In this role, you will oversee every aspect of the client experience, from being a part of the initial project team that creates and implements a new account, the day-to-day communication and interaction critical to the monitoring and oversight of a client’s services, as well as the accurate and timely processing of monthly invoices. We enable our clients to profitably exceed customer expectations by taking on the complexity of their business and transforming it into a seamlessly orchestrated customer experience. To bring order to service orders, billing, payments, or customer care, your customers become ours.

This role will include supporting customers directly as well as engaging technical resources to assist with technical/complex issues. The position requires a positive attitude, superlative communication skills, excellent command of the English language, and the ability to work efficiently in a fast-paced and potentially stressful environment.

Additional Responsibilities Include
Our Client Services Manager will be responsible for partnering with clients, ensuring business objectives are met with the goal of increasing revenue & profit.

Client management 

  • Manage overall client relationship; Build strong rapport with client and client’s team
  • Introduce initiatives and solutions that grow the client’s revenue and profit
  • Provide governance for contract adherence
  • Set expectations and deliver results accordingly
  • Instill strong business ethics and a sense of urgency in a matrixed business environment
  • Work collaboratively across all departments
  • Oversee implementation of projects through the closure and ensure the client receives the appropriate communication
  • Proven ability to address customer support issues in a way that exceeds customer expectations, driving increased customer satisfaction

Strategic Responsibilities 

  • Work closely with clients and peers to understand and anticipate their needs
  • Think through and solve complex problems; proactively provide mitigation for future problems
  • Understand and interpret market research, analysis, white papers, and data to provide insights to clients to effect positive business changes
  • Stay informed of current industry best practices; working with clients and internal cross-functional teams to apply best practices where appropriate

Tactical Responsibilities 

  • Interpret and understand KPIs, contracts, and SLAs
  • Demonstrate innovative thinking and strong problem-solving skills
  • Serve as client advocate within the company as well as company advocate to the client
  • Must be able to set up customer information in OPACS/ERP fully

Requirements

  • Must have a Bachelor's degree
  • Minimum of 2 years experience using a case management system (Salesforce is preferred)
  • Previous experience delivering customer service across a diverse portfolio of software products in a SaaS environment
  • Strong demonstrated oversight for handling complex client issues
  • 3PL is highly preferred working with premium brands
  • Background with Continuous Improvement and Project Management is recommended
  • Demonstrated computer proficiency and working knowledge of Word, Excel, PowerPoint, and Outlook

Doxim company encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position.EOE/M/F/Disabled/VetsDoxim is an equal opportunity employer and makes employment decisions without regard to race, gender, disability or protected veterans’ status.

Job Summary

JOB TYPE

Full Time

SALARY

$84k-108k (estimate)

POST DATE

08/13/2022

EXPIRATION DATE

05/13/2024

WEBSITE

doxim.com

HEADQUARTERS

MADISON HEIGHTS, MI

SIZE

200 - 500

FOUNDED

2000

TYPE

Private

CEO

BILL HAYDEN

REVENUE

$50M - $200M

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About DOXIM

Doxim is a SaaS-based platform that provides customer communications and engagement solutions for the financial industry.

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The job skills required for Client Services Manager include Written Communication, Time Management, CRM, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Services Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Services Manager. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Client Services Manager positions, which can be used as a reference in future career path planning. As a Client Services Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Services Manager. You can explore the career advancement for a Client Services Manager below and select your interested title to get hiring information.

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If you are interested in becoming a Client Services Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Client Services Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Client Services Manager job description and responsibilities

Client services managers are generally responsible for overseeing the activities of client service staff to ensure the needs of customers are met and their problems resolved.

02/16/2022: Shreveport, LA

They also ensure unsatisfied clients are compensated with free services, products, or discounts.

02/28/2022: Tucson, AZ

Client service managers oversee the hiring, orienting, and training of staff for the department.

01/16/2022: Yakima, WA

Their work description also entails supervising and directing the activities of client service employees to ensure they comply with acceptable standards and achieve set objectives.

01/18/2022: Colorado Springs, CO

They develop policies and regulations necessary for ensuring client satisfaction.

03/08/2022: Poughkeepsie, NY

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Client Services Manager jobs

Should be excellent communicators capable of leading a team.

02/21/2022: Utica, NY

Client services manager often consult customer surveys and other types of research to gauge the overall level of client satisfaction and address areas of concern.

02/12/2022: York, PA

As service manager you must be good as overseeing a team of customer service Associate's and ensure they are providing an exceptional client experience.

02/02/2022: Canton, OH

Mastermind creative ways to deliver an exceptional client experience.

02/15/2022: Portland, ME

Candidates should ensure they have all related education, experiences and skills necessary to the client services manager position they are applying for.

02/25/2022: New Haven, CT

Step 3: View the best colleges and universities for Client Services Manager.

Butler University
Carroll College
Cooper Union
High Point University
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Providence College
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