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Overview
We are seeking a Product Support Specialist (Problem Solver & Happiness Maker)! The Product Support Specialist (PSHM) delivers on Ruby’s promise to delight every caller, every day by listening to the needs of our customers and resolving issues, from blips in service to billing errors to full-blown disasters. They will also be responsible for the ongoing overall support of our Ruby customer accounts. This includes but is not limited to the health and satisfaction of our customers by supporting the customer life-cycle post sales, maintaining customer satisfaction, reviewing customer utilization of the product highlighting best practices as needed, and ensuring retention goals are met. The Product Support Specialist (PSHM) collaborates with our Services, Billing, Product and Technology teams to deliver the Ruby experience for our customers and looking for ways to give them what they don’t even know they want.
Ruby’s’ service is differentiated by our commitment to provide a world-class experience for customers and callers. The Support team is the secret sauce to Ruby’s service, going above and beyond to provide exceptional service. It’s not just about knowing our customers by name; it’s about showing them we’re an extension of their team.
This position will report to the Happiness Cultivator and is open to U.S.-based remote candidates within AZ, KS, MO, OR, TX and WA as well as in-office candidates in the Portland, OR metro area.
What You’ll Be Accountable For
Key Success Indicators
Your Work DNA
Your Background
Preferred Experience
Work Environment
Candidates near Portland have the option to work from our beautiful open-concept office. Ruby requires employees to be fully vaccinated against COVID-19 and up to date on their booster before working in-office, full-time or hybrid. If an in-office environment isn’t for you or the distance is prohibitive, working from home is also an option for most positions, unless otherwise stated in the job ad. The position requires the ability to sit and work at a computer for extended periods of time and communicate effectively with a diverse audience in person or virtually, by phone and computer.
Ruby participates in e-Verify where mandated by state or federal law, such as AZ. Feel free to ask us about this if you have any questions.
Ruby is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, veteran status or any other status protected by federal, state or local laws. We support and encourage diversity!
Full Time
06/29/2022
10/05/2022
The following is the career advancement route for Product Support Specialist positions, which can be used as a reference in future career path planning. As a Product Support Specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Product Support Specialist. You can explore the career advancement for a Product Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Product Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Product Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Product Support Specialist job description and responsibilities
Product support specialists work as part of the technical team to create optimum customer satisfaction, leading to long term relationships.
02/21/2022: Laramie, WY
Sometimes product support specialists also do training sessions, assist with product launches, or complete support on-site.
01/25/2022: Worcester, MA
Develop knowledge bases and FAQs for product support activities.
01/24/2022: Las Vegas, NV
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Product Support Specialist jobs
Use tools that boost speed and efficiency.
02/07/2022: Montgomery, AL
Measure and analyze customer feedback.
01/21/2022: Killeen, TX
Listen, understand and take action.
03/08/2022: Pensacola, FL
Step 3: View the best colleges and universities for Product Support Specialist.