**Please note, this role is In-Office, Full-Time, Salary based position. **

About Us

At Davies, we get it... you are not just looking for a job, you are looking to build a life and a career. We believe in our people and realize that our success is a direct result of creating a learning atmosphere, leadership opportunities, and promoting from within. We believe that engaging in corporate social activities and working together as a team is a vital part of the Davies culture.

With a multinational global team, Davies Group is a specialist professional services and technology firm working in partnership with leading insurance, highly regulated, and global businesses. At Davies Group, we help clients to manage risk, operate core business processes, and to transform and grow. We deliver operations, consulting and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation, customer experience, human capital, transformation, and change management.

The Littleton Group, a Davies Company, is headquartered in Austin, Texas and has been a leader in the insurance claims industry since its inception in 1979. Throughout our history, we have performed insurance claim services for various types of clients including, but not limited to insurance carriers, managing general agents, offshore & stateside captives, municipalities, private entities, and self-insureds. Across the insurance industry, the Littleton Group holds a sterling reputation for service and flexibility.

Are you looking for a company that is Dynamic and Innovative where the employees are Connected and Succeed Together? If so, Davies may just be the right choice for you.

Job Overview

The Littleton Group is experiencing rapid growth and is looking for an experienced insurance claims call center professional responsible for receiving inbound calls from customers and input claim details into the Claims Administration System. Reporting to the TPA Operations manager, you will play a crucial role in the insurance industry. Employing your analytical and communication skills, manage file claims correspondence, respond to telephone calls and requests for information. This role is a full-time, in-office, salary based position.

Responsibilities and Duties

• Provide exceptional customer service to clients and claimants throughout the claims process
• Receive inbound calls from customers and input claim details into the Claims Administration System
• Prepare other general form related correspondence
• File claims correspondence
• Answer telephone calls and respond to requests for information
• Proactively notify management of any issues or developments that may impact the underlying claim
• Perform any other tasks or responsibilities as assigned

Experience and Qualifications

• High school diploma or general education degree (GED)
• 1-2 years clerical experience, proficient in Microsoft Office suite applications
• Call Center experience preferred
• Possess superior report and letter writing skills to ensure clear and comprehensive communication
• Demonstrate effective communication skills to interact with clients, claimants, and other stakeholders
• Possess above-average computer skills to efficiently navigate claims management software and databases
• Work effectively as a team player, collaborating with colleagues to achieve successful claim outcomes
• Bilingual (Spanish) proficiency is a plus, enhancing communication abilities with Spanish-speaking claimants

Knowledge, Skills, and Abilities

• Excellent communication skills
• Exceptional time management and organizational skills to handle a diverse calls of transportation claims efficiently
• Ability to multi-task and adapt to changing priorities within specified deadlines
• Must have the ability to work with and support the team
• Adherence to ethical standards and compliance with industry regulations to uphold the reputation and integrity of the insurance organization
• Continuous learning and adaptation to stay updated with the latest transportation industry trends, best practices, and legal developments

Essential Requirements

• Must have US work rights
• Prior experience is required

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the individual for this job and are subject to change with or without notice.

Diversity and Inclusion

Davies is committed to being a diverse and inclusive workplace. We welcome candidates of all genders, gender identity and expression, neurodiversity, sexual orientation, disability, physical appearance, body size, race, age, nationality, and belief (or lack thereof).

Rewards and Recognition

We embrace innovation and run an annual competition available for all colleagues to submit their ideas. The top finalists travel to the current year’s competition site where they pitch their ideas to our investors. The winner receives funding to bring their idea to life and the runners up receive a reward for their involvement. Some of our colleagues have moved across into brand new positions to further develop their ideas/projects!

Benefits

• Medical, dental, and vision plans
• Paid Time Off, Sick Leave, and Paid Holidays
• 401(k), Life insurance, short term, and long-term disability plans
• Amazing Executive and Senior leadership as well as fabulous colleagues

Position Type, Work Environment and Physical Demands

This is an office-based, full time, salaried, exempt position that predominantly operates from a professional office environment routinely using standard office equipment such as computers, phones, printers, photocopiers, and scanners and requires prolonged periods of sitting at a desk while working on a computer. While performing the duties of this job, the individual will be required to regularly hear and talk. This is a largely sedentary role requiring the ability to sit at a desk, reach outward, use a phone, have use of fingers to operate office equipment such as a keyboard, mouse, phone, printer, copier, and to reach above the head, bend, or stand as necessary.

Location

The Littleton Group is currently able to support employees residing in the following US locations: AL, AR, FL, GA, IA, ID, IL (except Chicago & Cook County), IN, KY, KS, LA, MN (except Duluth, Minneapolis, & Saint Paul), MS, MO, NC, ND, NE, NH, OH, OK, PA (except Philadelphia, Pittsburgh & Allegheny County), SC, SD, TN, TX, UT, VA, WV, WI, and WY. If you live in—or are willing to relocate at your own expense to—any of the listed locations, we look forward to your application! If there is a required or preferred location for an open role, it will be listed in the job description. Should your state not be listed, please visit https://davies-group.com/location/ to locate a subsidiary near you.

Job Type: Full-time

Pay: $37,000.00 - $42,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work setting:

• Hybrid work

Application Question(s):

• Are you legally authorized to work in the United States?
• Will you now or in the future require sponsorship for employment visa status (e.g., H-1B visa status)?
• Have you ever been employed by Davies Group or one of its subsidiaries? If yes, what company, what was your title, and dates of employment?
• Are you willing and able to work onsite at the San Antonio, TX Office Location?

Experience:

• Clerical: 2 years (Required)

Ability to Relocate:

• San Antonio, TX 78228: Relocate before starting work (Required)

Work Location: In person