102 Tech support specialist Jobs in San Antonio, TX
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First tek is Hiring a Tech support specialist Near San Antonio, TX
Position : Junior Level Tech Support Specialist X Positions
Description :
The WellMed Tech Support Specialist will play a critical role in assisting the WellMed Helpdesk to support WellMed employees with technical issues.
This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization.
The work location for this role is TXX, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization.
Responsibilities :
Accept Inbound Calls : Receive and handle inbound calls from WellMed employees reporting technical issues.
Identify, Document & Troubleshoot : Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution.
Contribute to Knowledgebase : Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution.
Effective Communication : Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution.
On-Call Support : Participate in an on-call support rotation basis, typically for - weeks per year. This includes providing support during off-hours, such as Monday pm to Thursday am and Friday pm to Monday am, to ensure continuous support coverage.
- Mandatory Skills Description :
- years of experience supporting PC operating systems, including Windows and Windows .
- years of experience supporting mobile devices such as Android or Apple Tablets / Phones.
- months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents.
Effective communication skills to interact with colleagues and end-users.
Efficient call handling abilities to ensure prompt and accurate issue resolution.
Nice-to-Have Skills :
Experience with Microsoft Office
The ideal candidate's background should look like : years of PC support experience, months of call center support
Last updated : 2024-05-01
Job Summary
Full Time
IT Outsourcing & Consulting
$72k-93k (estimate)
05/03/2024
05/08/2024
first-tek.com
PISCATAWAY, NJ
500 - 1,000
2001
KUMAR BHAVANASI
$10M - $50M
IT Outsourcing & Consulting
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About First tek
To succeed in the complex world of technology, you need exceptional connections to the right experts, the right opportunities and the right answers. Youll find First Tek right in the center of this ever-changing technological world uncovering opportunities and connecting possibilities. Founded in 2001, First Tek is a global technology company headquartered in New Jersey with offices throughout the United States and internationally. First Tek was founded with a vision to provide quality, cost-effective IT services and solutions and has grown to include a suite of businesses focused on innovat...ion in the technology space. From its origins partnering with leading companies to connect them with top technology talent, First Tek has expanded its services to include custom software design and development for web and mobile applications for clients ranging from mid-sized businesses to Fortune 100 companies and has more than 1,500 employees serving clients in 42 states and around the world. As a leading provider of IT staffing services, First Tek connects the very best IT professionals to great opportunities at leading companies. And we do it every single day for both temporary and permanent assignments and across virtually all industries. We use our insight, flexibility and expanded resources to anticipate the needs of leading companies and help them make exceptional connections with top tech talent.
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The job skills required for Tech support specialist include Technical Support, Initiative, Microsoft Office, Effective Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Tech support specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Tech support specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Tech support specialist positions, which can be used as a reference in future career path planning. As a Tech support specialist, it can be promoted into senior positions as a Technical Customer Support Specialist III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Tech support specialist. You can explore the career advancement for a Tech support specialist below and select your interested title to get hiring information.
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