Description:

Start Date: 5/17

Hours: 8am to 4:30pm during training, the first 3 to 4 weeks. Must not miss any time during this time. Schedule to stay the same after. Some flexibility within an hour each way.

Fully on-site position for the first 3 to 6 months. After that they will be transitioned to a hybrid schedule ONLY IF they are meeting production, quality, and attendance metrics. Please do not promise this! It is an earned opportunity. For some it may be sooner then the 6 months and for others it may be longer.. it's all up to the employee

Loss Drafts Associates will assisting customers with claims on their homeowner’s insurance. The specialist manages the loss claim from the point of reporting through completion of the repairs. Must have strong verbal and written communication skills to respond to questions and requests from clients, staff, borrowers, contractors, adjusters, and agents quickly and accurately. All activity pertaining to the claim must be documented and draws are issued for the repairs as needed. Processing must meet all compliance requirements. The specialist must demonstrate the ability to make decisions, problem analysis, and promptness to ensure the client’s needs are met on a timely basis.

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Claims can be very dramatic like a fire or a flood. The role will consist of assisting clients with releasing funds to be paid to restoration companies to perform repairs on their property. Most of the time there is more information or guidelines that need to be met before these funds can be released

•Approx. minimum of 25 calls per day

•Customers can be very angry and upset at times

•Associates must be willing to listen and understand the customer’s frustration

•Must be able to stay calm under pressure

•Should not cut off the customers

•Be able to problem solve with the customer and make them feel at ease

• (An example would be – a storm damaging someone’s house – the homeowner want the house fixed as soon as possible, and doesn’t have the funds available immediately to pay for the repairs – Proctor will identify how much they can endorse to the customer at a time – may have to send inspectors out before they send the full 100% of the check

Will also be documenting all conversation and details into a multi-screen computer system

Very fast paced – ability to multitask and not take things personal when talking with a frustrated customer

Documenting into Excel

Candidates will go through intense training of shadowing and a little class work initially to understand the industry and the Proctor process

Additional Skills & Qualifications:

MUST HAVE:

- office experience in a customer service, administrative, data entry or production role (1 year)

- ATTENDANCE: must be there every day! Check Refs!

- tech savvy - able to use multiple monitors, multiple programs running at one time

- at least 35 WPM

- great verbal and written communication skills

- analytical, ability to solve a problem (in this case the claim)

- active internet connection at home, if they are to work a hybrid schedule in the future

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.