65 Customer Service Representative (2PM-10PM Shift) Jobs in Troy, MI
BUSA - BELFOR USA Group, Inc is Hiring a Customer Service Representative (2PM-10PM Shift) Near Troy, MI
Qualified candidate will responsible for collection of information required to mobilize field office personnel, support Third Party Programs, and insurance needs. Data must be accurately entered into CRM software, XactAnalyis and will be transmitted electronically to field offices who will mobilize appropriate personnel. Attention to detail, strong customer service skills and the ability to provide compassionate and supportive responses while dealing with home owners is a must. The call center is a 24-7 operation, candidate will be assigned to the appropriate shift.
Responsibilities
- Responsible to maintain a professional presence while answering calls.
- Use discretion as necessary when routing calls or providing information regarding the organization to callers.
- Adapt quickly with changes to process and procedures within BELFOR to support insurance industry requirements and BELFOR emergency response personnel
- Follow precise client required protocols and BELFOR procedures
- Operate effectively and professionally in close team environment requiring self-motivation and ability to multi-task in a fast paced environment
- Must be proficient in typing and basic computer skills
- Independently and professionally respond to incoming emergency calls from customers, referrals from fire or police departments, Third Party Programs.
- Assist customers with concerns and distribute all relevant data to field offices
- Maintain a customer database to include detailed data entry into web-based third party applications
- Comprehensive understanding of customer service, principles and practices
- Work under time constraints to meet specific timelines
- Attention to detail and keen sense of safeguarding other people's property and information
- Other duties as required
The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.
Job Summary
Full Time
$39k-49k (estimate)
04/18/2024
06/17/2024
The job skills required for Customer Service Representative (2PM-10PM Shift) include Customer Service, Call Center, Attention to Detail, Data Entry, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative (2PM-10PM Shift). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative (2PM-10PM Shift). Select any job title you are interested in and start to search job requirements.
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