Client Service Specialist

Company: StraightLine
Reports to: Chief Compliance Officer
Location: Troy, Michigan
Status: Full-Time, Exempt

Company Overview:

StraightLine is an independent Registered Investment Advisory firm and a recognized leader in providing objective investment management, advice, and education to individuals and retirement plan participants.

Job Summary:
The client service specialist is a support role on the client account management team. Your responsibilities include preparing prospective/client paperwork, administering client data, and working with the advisors to open, transfer and maintain accounts. This role requires superior interpersonal and multi-tasking skill sets. Requires attention to detail and comfortable learning and adapting to new technologies quickly.

Key Accountabilities:
Your client service responsibilities include:

• Contributing to the overall firm client service.
• Learning and adapting to service the needs of various accounts in order to answer day-to-day questions from clients and advisors.
• Supporting advisors to open accounts by preparing paperwork and following the process through its entirety.
• Ensuring timely responses to all client correspondence and inquiries including address changes, bank change information, and withdrawal requests.
• Calculating and maintaining RMDs for all client accounts.
• Adhering to all compliance/risk procedures while following all work procedures and policies.

Your Technology responsibilities include:

Understanding of how to utilize a CRM (Salesforce) and other software tools (Schwab) to manage client information and to prepare paperwork.

Qualifications:

We seek candidates who:

• Are well organized, with extraordinary attention to detail and the ability to support multiple advisors.
• Demonstrate strong accuracy and thoroughness while meeting designated deadlines with little or no supervision.
• Are responsive and effective communicators, verbally and in writing.
• Possess strong ethics, with the ability and dedication to maintain high confidentiality of personally identifiable client and firm information.
• Enjoy being part of a team that puts clients first.
• Have the emotional intelligence and self-awareness to develop an effective working relationship with the StraightLine team as well as our client base.
• Are tech savvy, with the proficiency to quickly learn new tools, software, and platforms in our constantly changing tech world.
• Are open to feedback and coaching. Have a positive, can-do attitude.

Education, Experience, Licenses, & Designations:

• Bachelor’s degree.
• Series 65 licensed preferred (If you currently do not have the 65 designation, we would expect to have the test taken within 3 months of employment).
• 2 years of financial services experience (preferred). Experience working with a custodial operations team is desired.

What we offer:

• Salary based on experience and designation (Series 65).
• Benefits including medical, dental, vision, and company 401(k) match. Benefits start 1st day of employment.
• Paid vacation time
• Education, experience, licenses and designations
• Salary and benefits

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