As a Technical Support Manager, you will play a crucial role in ensuring the smooth operation of our IT services, systems, and cybersecurity measures. You will be responsible for providing technical expertise to end-users and maintaining a secure and efficient IT environment. The successful candidate will have a strong background in IT services, operations, and cybersecurity, with proficiency in various technologies including Office 365, Windows, Active Directory, Azure, AWS, Intune, and Jira.Key Responsibilities:Technical Support:Offer expert-level technical support for end-users, addressing hardware and software issues promptly and efficiently.Troubleshoot and resolve IT-related problems, ensuring minimal downtime.Implement and maintain IT best practices for optimal system performance.System and Solution Management:Oversee the implementation, maintenance, and optimization of IT systems and solutions.Collaborate with other IT teams to ensure seamless integration of new technologies.Cybersecurity:Develop and implement cybersecurity measures to safeguard company data and systems.Stay current with cybersecurity trends and proactively address potential vulnerabilities.Technology Proficiency:Demonstrate expertise in Office 365, Windows, Active Directory, Azure, AWS, Intune, and Jira.Evaluate and recommend new technologies to enhance IT operations.Qualifications:Bachelor's degree in Information Technology, Computer Science, or a related field.Proven experience in a technical support management role.Strong knowledge of IT services, operations, and cybersecurity.Proficiency in Office 365, Windows, Active Directory, Azure, AWS, Intune, and Jira.Excellent problem-solving and communication skills.Team-oriented with leadership abilities.Industry certifications (e.g., CompTIA Security , Microsoft Certified: Azure Administrator Associate) are a plus.