About DataSnipper:

DataSnipper is the driving force behind an intelligent automation platform that's transforming the world of audit and finance.

Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50. With over 500.00 users in 125 countries and a second base in the heart of New York City, DataSnipper is shaking things up. And we're not stopping there.

About this role

We are looking for an ambitious IT and Technical Support Specialist to join our team. In this role, you will be at forefront of all technical questions, ensuring successful deployment of our DataSnipper products and support our users. Your efforts will drive customer satisfaction and happiness. If you care about solving technical problems, we would love to talk to you!

What you will do

• Managing support cases to ensure issues and incidents are recorded, tracked, resolved, and follow-ups are done in a timely manner, which can include participation in on-call support;
• Provide technical support for installations, configuring cloud connections, and integrations with other platforms;
• Advise clients on how to best implement DataSnipper in their environment;
• Being the subject matter expert for all technical questions to Customer Success, Sales, Product, and other departments;
• Being the voice of our customers when it comes to technical issues: gather and share customer feedback with Engineering, Product, Sales, and Customer Success teams;
• Verify the correct functionality of the implementation and new versions of the product;
• Complete troubleshooting and provide IT support for core business applications and operating systems;
• Provide desktop support, local network and printer support, including installation, provisioning and diagnostics;
• Manage user accounts and privileges;
• Coordinate technical assistance from suppliers as necessary;
• Proactively identify issues and potential improvements;
• Contribute to internal knowledge base and share information about technical issues within your team;
• Provide training to new and existing team members and help with the onboarding process for new customers;
• Complete all relevant administrative tasks in accordance with established policies & procedures

What you bring

• 3 years of experience working as a technical support specialist
• Experience troubleshooting common software issues in SaaS environment
• Experience in troubleshooting and problem-solving software issues.
• Experience in technologies such as the Windows Operating system, Windows installers, and Microsoft Azure
• Good English written and communication skills
• Customer-first mindset

What we offer

• Being part of one of the fastest-growing scale-ups in Europe
• Make an impact by disrupting the audit industry
• Salary Range: $58,000 - $80,000 (including OTE)
• Share appreciation rights
• Competitive benefits package
• International working environment, with a team of driven colleagues from all around the world (25 nationalities so far and we keep growing)
• Office in a central location in Chelsea, New York