42 Technical Support Jobs in New York, NY
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Assembled is Hiring a Technical Support Near New York, NY
As a company building for support teams, we take pride in the support we've given to our customers (check out the 5 star reviews our customers have left us!). We're building a Technical Support team and looking for founding team members who are excited to set a new standard for great support. You'll interact with our customers over Slack, help them understand how to use Assembled, and resolve thorny issues they face. You'll use your learnings on the front line to help our product team prioritize bugs and feature requests. Outside of interacting with customers, you'll have wide latitude to build internal processes, scale our systems and build our company culture.
Responsibilities
- Delight our customers: Create great experiences for our customers when they need help. Build trust and strong relationships with customers.
- Be a product expert: Learn Assembled's product intimately and help customers (and other team members!) do the same.
- Resolve issues: Investigate new, thorny issues in the product and partner closely with engineering to fix issues.
- Represent the voice of the customer: Represent our customers' needs and struggles to drive our product in a strong direction
- Improve how we operate: Whether it's tooling, systems or processes, we'll rely on you to help us scale our support.
About You
- Natural relationship builder: You genuinely enjoy developing relationships and can collaborate effectively with people from all walks of life. Our users are spread all over the globe, from New York to Malaysia to Ukraine to Colombia.
- Strong technical and troubleshooting skills: You're not afraid to roll up your sleeves and splunk through code. You're excited at the opportunity to build out admin tools to make the support team more efficient. Knowledge of SQL, JS, and HTML is a bonus!
- Persistence and resourcefulness: You have the grit, determination, and resilience to push through roadblocks in highly unstructured environments.
- Strong writer: You enjoy writing, write well, and can do so quickly, concisely, and clearly.
- Attention to detail: You are very thorough and have a track record of getting to the bottom of technical issues. Go beyond the question being asked; understand how our customers define their own success with the product and help them work toward that success.
- Growth mindset: You embrace new ideas, are not afraid of change, and are comfortable challenging the status quo and your own biases. You are open to receiving and giving feedback.
- Team player: You are naturally collaborative and enjoy helping your teammates out.
- Dependable customer commitment: You understand the importance of reliability for keeping customers connected- and are available to work 9am-6pm ET and participate in weekend on-call rotations as part of the support team's extended coverage.
The estimated base salary range for this role is $80,000 - $115,000 per year. The base pay offered may vary depending on location, job-related knowledge, skills, and experience. Stock options are provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, dependent on the position offered.
#LI-DNI
Job Summary
Full Time
$83k-104k (estimate)
11/09/2023
04/06/2024
assembledinc.com
New Orleans, LA
<25
Related Companies
The job skills required for Technical Support include Technical Support, Troubleshooting, Commitment, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technical Support positions, which can be used as a reference in future career path planning. As a Technical Support, it can be promoted into senior positions as a Technical Communicator that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support. You can explore the career advancement for a Technical Support below and select your interested title to get hiring information.
If you are interested in becoming a Technical Support, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technical Support job description and responsibilities
A Technical Support provides technical service for computer hardware and software.
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Technical support can use a variety of monitoring tools, both offensive and defense.
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Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
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Technical Support work on either computers or portable devices, whereas some others may require their employees to tend to all sorts of requests.
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They help resolve hardware, software and other technical problems.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technical Support jobs
There’s no one size that fits all flow chart to describe how all companies should structure their technical support.
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Others have a robust and organized network ready to deploy for technical support.
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Understand the customer’s grasp of technology.
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Practice fixing common computer problems.
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TAKE A RELEVANT TRAINING PROGRAM.
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Step 3: View the best colleges and universities for Technical Support.
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