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You’ll be in on the ground floor of a company that’s building software that uniquely solves a universal and acute problem within all service organizations. We’re proud of the momentum we’ve achieved with early partners that include many of the most innovative services teams like Salesforce, DoorDash, Stripe, Robinhood, Etsy, and CashApp.
The Manager, Solutions & Support Strategy will be a highly dynamic hybrid role. This person will [1] manage a team of tenured and highly talented Implementation Managers in the Solutions team. They will also [2] be responsible for developing and operationalizing a strategy to evolve Support at Assembled.
[1] The Solutions team is responsible for the technical implementation process and driving customer relationships during onboarding for our SMB, mid-market, and enterprise customers.
In this capacity, you’ll help refine our implementation processes as we scale — from customer project management to technical setup, you’ll lead a team that drives revenue conversion, retention, and satisfaction among our customers. You'll use your learnings from engaging with Implementation Managers and customers to formalize implementation best practices, help improve our product, and iterate on our operational processes as we scale.
[2] The Support team is responsible for delivering world class experiences to our customers. As a Support Ops platform ourselves, it is essential that we resolve customer support questions and bugs quickly, thoroughly and empathetically.
In this capacity, you’ll be responsible for developing and operationalizing a strategy to make our Support team processes more efficient and scalable while maintaining / enhancing our ability to delight our customers.
This is a high priority role within Assembled with exposure to cross-functional leadership (including CEO, co-founders) and a large level of responsibility that will help accelerate your career.
Full Time
$123k-161k (estimate)
03/29/2024
05/28/2024
assembledinc.com
New Orleans, LA
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